Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Training
References
Availability
Disclaimer
Skills
Languages
Timeline
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Geeth  Jayasinghe

Geeth Jayasinghe

Seeduwa,12

Summary

With a proven track record in the Customer Service role in the aviation industry, I excel in delivering exceptional customer service, leveraging my expertise in different systems. Renowned for my analytical abilities, time Management Skills, decision making and effective communication. I've consistently enhanced customer satisfaction, contributing significantly to the success of prestigious airlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Financial Consultant

Sri Lanka Insurance Corporation
05.2023 - Current

Customer Service Executive

Avery Dennison Lanka Pvt Ltd
01.2019 - 10.2020

Passenger Services Officer

Setmil Aviation PLC for AirAsia
11.2017 - 10.2018

Customer Service Agent

Hayley’s PLC for Oman Air
03.2014 - 10.2017

Customer Service Executive

Hayley’s PLC for British Airways
04.2013 - 03.2015

Customer Service Executive

Hayley’s PLC for Aero Svit Airlines and Air-India Express
11.2011 - 07.2012

Airport Service Agent

Sri Lankan Airlines
10.2010 - 10.2011

Education

Master of Business Administration -

University of Suffolk
UK
11-2024

Diploma - Human Resource Management

Aquinas College of Higher Studies
01.2018

Diploma - Psychology

American College of Higher Education
12.2017

Skills

  • Microsoft Office
  • Sabre System
  • Oracle

Certification

  • Turn-round Coordinator (TRC License), British Airways
  • Dangerous Goods regulations for British Airways and Oman Air.
  • Aircraft Supervisory Loading License for British Airways.
  • Document check (Visa) for Oman Air
  • Certificate in Health & Social care assistance program

Extracurricular Activities

Vice-captain of the School Cricket team

Member of the Old Boys cricket Club.

Athlete 

Member of the school Dancing team.

Member of the Drama Club- 2nd Place at the National Drama Competition

Training

  • Insurance Sales training programme
  • Turn-round coordinator Long haul, British Airways, 2013
  • Dangerous Goods
  • Ramp Safety
  • Essentials of Health and Safety
  • Fire for Terminal Based Staff
  • Ground Security and Disruptive Passengers
  • Manual Handling Awareness
  • Risk Assessment & ERA
  • Airside Safety, Safety Management System, Fire Awareness and Human Factors, Oman Air, Muscat, 2015
  • Dangerous Goods Regulations “CAT 10”, Oman Air, 2015
  • Improve Employee Accountability, Cinnamon Grand Colombo, 2015
  • Load Control for Boeing 767, Aero Svit Airlines, 2011
  • Basic Check-in Module, Sri Lankan Airlines, 2011
  • Airport Service Delivery Induction Program and Dangerous Goods Regulations, Sri Lankan Airlines, 2010

References

Will be provided on request

Availability

Available for immediate placement

Disclaimer

I do hereby certify that the above particulars are true and correct to the best of my knowledge.

Skills

Time Management

Decision making

Multi Tasking

Effective Communication

Conflict Handling

Presentation Skills

Languages

Sinhala
First Language
English
Advanced (C1)
C1

Timeline

Financial Consultant

Sri Lanka Insurance Corporation
05.2023 - Current

Customer Service Executive

Avery Dennison Lanka Pvt Ltd
01.2019 - 10.2020

Passenger Services Officer

Setmil Aviation PLC for AirAsia
11.2017 - 10.2018

Customer Service Agent

Hayley’s PLC for Oman Air
03.2014 - 10.2017

Customer Service Executive

Hayley’s PLC for British Airways
04.2013 - 03.2015

Customer Service Executive

Hayley’s PLC for Aero Svit Airlines and Air-India Express
11.2011 - 07.2012

Airport Service Agent

Sri Lankan Airlines
10.2010 - 10.2011

Master of Business Administration -

University of Suffolk

Diploma - Human Resource Management

Aquinas College of Higher Studies

Diploma - Psychology

American College of Higher Education
Geeth Jayasinghe