Gayathri Nalinraj
AGARAPATHANA
Summary
Motivated and customer-focused individual with experience in cashiering, customer service, and teamwork. Seeking a night shift or part-time position in a hotel or restaurant to support my higher studies. Quick learner, with excellent communication skills, and a strong work ethic.
Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Quotation Team
Carson Enterprises
Colombo 01
05.2024 - 11.2024
- Managing customer inquiries and preparing quotations.
- Ensuring accuracy in data entry and communication.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Nolimit
Colombo (CCC)
11.2022 - 12.2023
- Processed payments and assisted customers efficiently.
- Maintained records of daily sales and transactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Customer Service & Operations Associate
Cargills Food City, Sri Lanka
Colombo,03
03.2022 - 09.2022
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Managed high-volume transactions while ensuring customer satisfaction and accuracy.
- Promoted to Operator within three months due to outstanding performance.
- Maintained front desk to provide positive first impression.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Answered phones and routed voicemails to respective employees.
- Managed store operations, including stock updates.
Education
HND - Computing in Software Engineerig
Esoft Metrow Campus
Nugegoda03-2025
Skills
- Customer Service and Communication
- Cash Handling and Billing
- Teamwork and multitasking
- Fast learner and problem solving
- Fluent in Tamil, Sinhala, and English
- Computer and POS system knowledge
- Software development
- Web programming
- Database management
- Data analysis
- Data entry
- Friendly, positive attitude
- Problem solving
- Team management
- Planning
- Time management
Languages
Tamil
First Language
Availability
- Open to night shifts, part-time, or weekend shifts
- Willing to work in hotels, restaurants, or hospitality roles
Timeline
Quotation Team
Carson Enterprises
05.2024 - 11.2024
Cashier
Nolimit
11.2022 - 12.2023
Customer Service & Operations Associate
Cargills Food City, Sri Lanka
03.2022 - 09.2022
HND - Computing in Software Engineerig
Esoft Metrow Campus
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