Dynamic and results-driven Branding and Digital Marketing expert with a proven track record in developing and executing comprehensive marketing strategies. Skilled at enhancing brand presence, driving engagement, and leveraging digital channels to achieve business objectives. Seeking to contribute expertise in brand management, digital content creation, and innovative marketing solutions to a forward-thinking organization.
I have conducted two significant research projects on the subject of service recovery. The first project, at the undergraduate level, involved an in-depth study of service recovery strategies and their impact on customer satisfaction. During my MBA studies, I further explored service recovery by analyzing its practical applications and effectiveness. These research experiences provided me with valuable insights into optimizing service recovery processes for enhanced customer loyalty and satisfaction.
Associate member of Association of Professional Bankers of Sri Lanka
Gayan Fernando
Senior Manager: Digital Marketing
LOLC Finance
gayan870120gmail.com
+94 773636329