GANESAN KETHEES
Dubai
Summary
Strategic and results-driven Head of Business Continuity Manager with over 12 years of experience in the banking and financial services sector. Adept at steering organizations through the complexities of operational risk and crisis management, I have a proven track record of customer relationship management, cross selling, establishing robust policies, conducting comprehensive risk assessments, and driving the successful implementation of business continuity initiatives.
Overview
13
13
years of professional experience
Work History
Country Officer
Citibank
04.2023 - Current
- Supporting the Continuity of Business CoB Office and coordinates
- Country Crisis Management tasks Participating and advancing a wide array of business initiatives, as well as ensure the seamless functioning of the CoB organization
- Forming trusting relationships with senior executives and influence across Citi's various Sectors and Regions
- Partnering with the CoB Program Management and Sector & Region
- Leads on the communication strategy and materials
- Providing program oversight of the CoB tactical and strategic deliverables ensuring quality, efficiency and accuracy
- Leading and coordinating a wide range of activities at the direction of the CoB Head
- Partnering with the CoB leadership team to develop and maintain a calendar of activities.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Manager Operational Risk & BCP
HNB FINANCE PLC
06.2020 - 03.2023
- Establishment of Operational Risk Management ORM Policy
- Establishment of Business Continuity Management BCM policy
- Conducted Enterprise-wide Risk Control Self- Assessment to establish sound ORM
- Conducted Enterprise-wide Business Impact Analysis BIA to establish sound BCM
- Establishment of Key Risk Indicators KRI
- Enhanced the Operational Risk Dashboard and other board sub committes
- Functioned as secretary to the Bord Intergrated Risk Management
Assistant Manager Operational Risk & BCM
Amana Bank PLC
10.2019 - 05.2020
- Reviewed Operational Risk Policies to ensure that the
policy reflects best practice as per the regulatory directions - Reviewed Operational Business Continuity Management (BCM) policy reflecting the international best practices
- Monitored and evaluated emerging trends, technologies, and regulatory changes related to business continuity management, and make recommendations for enhancements to the program as necessary.
- Served as a point of contact for internal and external stakeholders during a crisis or disruption, providing guidance and support.
Assistant Relaionship Manager
Amana Bank PLC
01.2019 - 09.2019
- Involved in negotiating and pitching to clients alongside with the RM to optimise the potential value of client relationships and deliver solutions, products, and service appropriate to meet client needs and improve engagement
- Provided a high level of credit support and value-addition to relationship managers with fast turnaround time and quality credit submission & operational support within predetermined service standards in line with clear deadlines stipulated by the bank
- Communicating and explain the customer background with Credit delegated authorities DA holders in approving credit facilities
- Adherence to, internal controls and will implement the Bank compliance policy by adhering to all relevant processes/procedures
- Driving the credit review process in a timely manner through effective interaction with multiple, and diverse stakeholder groups, including internal and external stakeholders including customers and their peer groups often against challenging timeframes and competing priorities
Officer In Charge Branch Oprations
Nations Trust Bank PLC
02.2011 - 10.2013
- Authorization of daily transactions
- Served as a relationship manager to priority customers
- Assisted the branch assistant manager on the day-to-day operations
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Enhanced team performance through consistent coaching and mentorship of junior personnel.
Education
Master of Business Administrations -
Edinburgh Napier University
06.2016
Graduate Diploma in Management - Business Management
Business Management School
Colombo, Sri Lanka2012
GCE Advanced Level - Commerce
St. Anthony’s College
Kandy, Sri Lanka08.2010
Skills
- Business Continuity Management
- Stakeholder Management
- Crisis Management
- Operational Risk Management
- Business Impact Analysis
- Relationship Management
- Internal Control Review Specialist
- Emergency Response Coordination
Languages
Tamil
Native language
English
Proficient
C2
Sinhala
Advanced
C1
Timeline
Country Officer
Citibank
04.2023 - Current
Manager Operational Risk & BCP
HNB FINANCE PLC
06.2020 - 03.2023
Assistant Manager Operational Risk & BCM
Amana Bank PLC
10.2019 - 05.2020
Assistant Relaionship Manager
Amana Bank PLC
01.2019 - 09.2019
Officer In Charge Branch Oprations
Nations Trust Bank PLC
02.2011 - 10.2013
Master of Business Administrations -
Edinburgh Napier University
Graduate Diploma in Management - Business Management
Business Management School
GCE Advanced Level - Commerce
St. Anthony’s College
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