Fouzik Ashfak Ahamed
Sales Cum Merchandising
Thotawatta ,Panadura
Summary
Extensive knowledge of Sales, Customer Service, Administration and Merchandising
functions. Highly organized and with top attention to detail. An Ability to work together with
a large team. Skills with multitasking and time management.
Overview
12
12
years of professional experience
Work History
Sales & Merchandising Executive
INTELLECT MARKETING
06.2022 - Current
- Evaluated competitor offerings to inform strategic decisions around product differentiation and positioning.
- Designed eye-catching window displays that attracted customer attention and increased store visibility within the retail environment.
- Streamlined ordering processes through the implementation of a centralized system, improving efficiency across multiple locations.
- Conducted market research to identify trends, enabling informed decisions regarding product assortment and pricing.
Senior Sales Cum Customer Service Executive
SPAR SUPERMARKET
03.2018 - 05.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Sales Executive
MINT MINERAL WATER COMPANY PVT LTD
02.2013 - 01.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
OTHM Level 7 Diploma In Strategic Management And L - Management
EUROPEAN NATION CAMPUS
Kolpity06.2021
QUALIFI Level 5 Diploma In Business Management - Business Management
EUROPEAN NATION CAMPUS
Kolpity 03.2020
Postgraduate Diploma In Marketing - Marketing
SRILANKA INSTITUTE OF MARKETING
Borella12.2019
Preliminary Certificate In Marketing - Marketing
SRILANKA INSTITUTE OF MARKETING
Borella 09.2012
Diploma In Computer Studies - Computer Studies
BRITISH INFORMATICS OF COMPUTER TECHNOLOGIES
Wellawatta08.2012
Skills
Retail management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Critical Thinking
Timeline
Sales & Merchandising Executive
INTELLECT MARKETING
06.2022 - Current
Senior Sales Cum Customer Service Executive
SPAR SUPERMARKET
03.2018 - 05.2022
Sales Executive
MINT MINERAL WATER COMPANY PVT LTD
02.2013 - 01.2018
OTHM Level 7 Diploma In Strategic Management And L - Management
EUROPEAN NATION CAMPUS
QUALIFI Level 5 Diploma In Business Management - Business Management
EUROPEAN NATION CAMPUS
Postgraduate Diploma In Marketing - Marketing
SRILANKA INSTITUTE OF MARKETING
Preliminary Certificate In Marketing - Marketing
SRILANKA INSTITUTE OF MARKETING
Diploma In Computer Studies - Computer Studies
BRITISH INFORMATICS OF COMPUTER TECHNOLOGIES