FATHIMA NISHA NISHANDEEN
B/F2/U8 RANMITHU SEWANA HENAMULLA COLOMBO
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
(BGT - DIALOG)
COLOMBO
10.2020 - 09.2021
- Analyzed call data to determine areas of improvement in customer care process.
Customer Care Executive
(SCICOM LANKA - DIALOG)
COLOMBO 03
06.2019 - 06.2020
- Developed and maintained relationships with customers to ensure their satisfaction.
Human Resources Executive
(RANDHI INTERNATIONAL (PVT) LTD)
RAJAGIRIYA
03.2018 - 05.2019
- Maintained personnel records such as hiring documents, leaves of absence forms.
- Analyzed data to determine potential areas of improvement in the organization's HR practices.
Education
CAKE DECOR - GENERAL COOKERY
TALENT HUB
DEMATAGODA06-2023
BRITISH IT DEGREE - Information Technology
ESOFT
(KIRIBATHGODA)01-2018
Skills
- Call Center Operations
- Quality Assurance
- Staff Training
- Understanding of negotiation techniques
- Customer service background
- Performance Improvement
- Microsoft Office 2007-2014
- Cake Decoration
- Standardized recipe proficiency
Languages
English
Advanced (C1)
C1
SINHALA
Proficient (C2)
C2
TAMIL.
Proficient (C2)
C2
KOREAN
Upper Intermediate (B2)
B2
References
Mohammath Naizer
Travel Consultant at Beyond Borders Travels
0763250022
mohammathnaizer3@gmail.com
Timeline
Customer Care Executive
(BGT - DIALOG)
10.2020 - 09.2021
Customer Care Executive
(SCICOM LANKA - DIALOG)
06.2019 - 06.2020
Human Resources Executive
(RANDHI INTERNATIONAL (PVT) LTD)
03.2018 - 05.2019
CAKE DECOR - GENERAL COOKERY
TALENT HUB
BRITISH IT DEGREE - Information Technology
ESOFT
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