Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Fathima Shafeeka Nilamdeen

Fathima Shafeeka Nilamdeen

Mabola,11

Summary

Motivated and detail-oriented professional with 2 years of experience in customer relations and early childhood education. Currently serving as a Customer Relations Officer at Apptimus Tech, with strong skills in client communication, CRM, invoicing, and support coordination. Passionate about customer service, tech learning, and contributing effectively within dynamic teams.

Overview

6
6
years of professional experience

Work History

Customer Relations Officer

Apptimus Tech
03.2023 - Current
  • Managed client inquiries, product demos, and onboarding processes
  • Coordinated with technical and support teams for issue resolutions
  • Prepared invoices, quotations, reports, and maintained service records
  • Utilized CRM tools for customer follow-ups and license renewals
  • Assisted with marketing and social media communications
  • Participated in product training sessions and client meetings

Assistant Teacher

Lakeland International School
Jaffna
01.2022 - 07.2022
  • Assisted in classroom management and early childhood education
  • Engaged students through interactive learning and activities
  • Supported lead teachers with event organization and parent interactions

Assistant Teacher

OKI International School
Wattala
01.2021 - 01.2022
  • Assisted in lesson planning and student engagement activities
  • Provided individual attention to students and classroom support

Assistant Teacher

Kingston Education Center (Pre School)
Kadawatha
01.2020 - 01.2021
  • Delivered early childhood education through creative play and structured lessons
  • Facilitated daily learning activities and classroom organization

Education

G.C.E. Advanced Level (A/L) Examination -

01.2019

G.C.E. Ordinary Level (O/L) Examination -

01.2016

Diploma in Pre-School Teacher Training -

Industrial and Vocational Training HQ
Kadawatha

Diploma in Primary School Teacher Training -

Industrial and Vocational Training HQ
Kadawatha

Web Application Development and English Language Course -

Yathra Institute
Maradana

Skills

  • Customer Relationship Management (CRM)
  • Client Communication & Support
  • Microsoft Office & Google Workspace
  • Quotation & Invoice Handling
  • Team Coordination & Reporting
  • Demo Scheduling & Product Presentation
  • Time Management & Multitasking
  • Professional Email & Phone Communication
  • Adaptability & Quick Learning

Languages

Sinhala
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Malay
Advanced (C1)
C1

Personal Information

  • Date of Birth: 11/21/00
  • Gender: Female
  • Nationality: Sri Lankan
  • Marital Status: Single
  • Religion: Islam

Timeline

Customer Relations Officer

Apptimus Tech
03.2023 - Current

Assistant Teacher

Lakeland International School
01.2022 - 07.2022

Assistant Teacher

OKI International School
01.2021 - 01.2022

Assistant Teacher

Kingston Education Center (Pre School)
01.2020 - 01.2021

G.C.E. Advanced Level (A/L) Examination -

G.C.E. Ordinary Level (O/L) Examination -

Diploma in Pre-School Teacher Training -

Industrial and Vocational Training HQ

Diploma in Primary School Teacher Training -

Industrial and Vocational Training HQ

Web Application Development and English Language Course -

Yathra Institute

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Fathima Shafeeka Nilamdeen