Fathima Shafeeka Nilamdeen
Mabola,11
Summary
Motivated and detail-oriented professional with 2 years of experience in customer relations and early childhood education. Currently serving as a Customer Relations Officer at Apptimus Tech, with strong skills in client communication, CRM, invoicing, and support coordination. Passionate about customer service, tech learning, and contributing effectively within dynamic teams.
Overview
6
6
years of professional experience
Work History
Customer Relations Officer
Apptimus Tech
03.2023 - Current
- Managed client inquiries, product demos, and onboarding processes
- Coordinated with technical and support teams for issue resolutions
- Prepared invoices, quotations, reports, and maintained service records
- Utilized CRM tools for customer follow-ups and license renewals
- Assisted with marketing and social media communications
- Participated in product training sessions and client meetings
Assistant Teacher
Lakeland International School
Jaffna
01.2022 - 07.2022
- Assisted in classroom management and early childhood education
- Engaged students through interactive learning and activities
- Supported lead teachers with event organization and parent interactions
Assistant Teacher
OKI International School
Wattala
01.2021 - 01.2022
- Assisted in lesson planning and student engagement activities
- Provided individual attention to students and classroom support
Assistant Teacher
Kingston Education Center (Pre School)
Kadawatha
01.2020 - 01.2021
- Delivered early childhood education through creative play and structured lessons
- Facilitated daily learning activities and classroom organization
Education
G.C.E. Advanced Level (A/L) Examination -
01.2019
G.C.E. Ordinary Level (O/L) Examination -
01.2016
Diploma in Pre-School Teacher Training -
Industrial and Vocational Training HQ
KadawathaDiploma in Primary School Teacher Training -
Industrial and Vocational Training HQ
KadawathaWeb Application Development and English Language Course -
Yathra Institute
MaradanaSkills
- Customer Relationship Management (CRM)
- Client Communication & Support
- Microsoft Office & Google Workspace
- Quotation & Invoice Handling
- Team Coordination & Reporting
- Demo Scheduling & Product Presentation
- Time Management & Multitasking
- Professional Email & Phone Communication
- Adaptability & Quick Learning
Languages
Sinhala
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Malay
Advanced (C1)
C1
Personal Information
- Date of Birth: 11/21/00
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Single
- Religion: Islam
Timeline
Customer Relations Officer
Apptimus Tech
03.2023 - Current
Assistant Teacher
Lakeland International School
01.2022 - 07.2022
Assistant Teacher
OKI International School
01.2021 - 01.2022
Assistant Teacher
Kingston Education Center (Pre School)
01.2020 - 01.2021
G.C.E. Advanced Level (A/L) Examination -
G.C.E. Ordinary Level (O/L) Examination -
Diploma in Pre-School Teacher Training -
Industrial and Vocational Training HQ
Diploma in Primary School Teacher Training -
Industrial and Vocational Training HQ
Web Application Development and English Language Course -
Yathra Institute
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