Faiz Ifthikar
Colombo,Sri Lanka
Summary
Proactively obtained experiences within middle east and Sri Lanka in the field of Banking and finance for 2 years, Retail sales and Marketing for 8 years and customer service for 5 years. Proven track record of consistent excellent sales performance and revenue target achievements. Displayed skills in performing techno–sales activities, retailing, Banking products providing effective customer service and administration support with outstanding ability to handle work pressure environment.
Overview
23
23
years of professional experience
Work History
Education Consultant
Nexa Private Limited
Colombo, Sri Lanka
01.2018 - Current
- Keeping up-to-date with alterations to immigration laws.
- Meeting with prospective and extant clients to gauge which services they require.
- Providing clients with all pertinent documentation.
- Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
- Verifying the authenticity of paperwork and supporting documents.
- Ensuring that pets undergo medical checkups, and then making appropriate accommodations to ensure that they are transported in a safe and legal manner.
- Helping clients to find appropriate shipping solutions.
- Preparing and providing invoices for your services.
Senior Relationship officer
SME Acquisition Business Banking
05.2015 - 01.2017
- Eagerly researching to grab new potential SME businesses through internal resources, client referrals, call callings and business consultant.
- Core responsibility is to source New to bank SME clients from existing companies based in UAE, onboarding pure offshore companies and new established entities registered in Main land and Free zone.
- Prepare the account opening forms, completing effective due diligence on providing supporting documents to proof the source of fund and identify ultimate beneficiary owners for all entities.
- Ensure to follow the onboarding process, work closely with risk officers and compliance team to provide clarities for their concern raised.
- Update the clients on regular basis of the SME account opening status and closely monitor with the processing and compliance team to get earliest update to speed up the process of account opening.
Product Specialist Mobile/ Telecom Retail Sales & Marketing
Jumbo Electronics
04.2011 - 05.2014
- Stay up-to-date with product knowledge, business flow, sales process and dynamic marketing.
- Conduct product and sales training to marketing team, retails staff and new joiners on regular basis.
- Supporting marketing team in developing sales and marketing strategies for profitability.
- As a product Specialist-Information Technology, Training the staff about the category through presentations, Seminars & soft skills –Jumbo Electronics entire Network.
- Handling merchandiser and sales staffs and providing the leadership.
- Actively promoting IT Vaio, Sony panels, Mobile, Play station and cameras products to end users.
- Answering customers' inquiries about the products and advising customers on selection.
- Describing products and explaining professionally its use, operation, and care to customers.
- Preparing weekly sales reports and presented the same to headquarters.
- Visual merchandising, follow up emails on promotion and price changes and updating it with immediate effect, Display new models, arranging display provided by the matrix.
Personal banking adviser
HSBC
Colombo, Sri Lanka
06.2009 - 01.2011
- Company Overview: Banking Services
- My Job role was to handle customer inquiries which pour in via calls, providing assistance, information and guidance to more than a 4 million customer base while keeping to high standards and working under pressure situation.
- I have firsthand experience in interacting with customers from various part of the island and also have learned how to interact with customer politely who query for their various needs and attend to their requirements and maintain records of day today activities.
- I have sound knowledge and experience in contact center. Averaging 180 customer inquiries per day attending to their inquiries and complaints promptly.
- Banking Services
Senior sales Executive
Captain holding's Pvt ltd.
Colombo, Sri Lanka
03.2002 - 01.2008
- Company Overview: Marketing
- Consistent achievement outlet on all products targets and developing more revenue by increase of customer walk-in while following process and maintaining the team spirit.
- Consistently forecasting and planning in order to maintain the process and target achievement.
- Handling cashier transaction, maintaining daily record invoice, balancing cash and credit card transaction, following the process of cash banking and capable of resolving any problems.
- Marketing
Education
Certificate - Sales & Marketing
Greenwich College PVT Ltd
Colombo01.2004
General Certificate of Education - Sri Lanka
A Level Examination
01.2002
Skills
- English
- Sinhalese
- Hindi
- Arabic
- Urdu
- Tamil
- Malay
- Professional cameras
- MS Office
- Word
- PowerPoint
- Excel
- Internet
- E-mail application
- Documentation management
Disclaimer
All information in this resume is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 06/28/84
- Gender: Male
- Nationality: Sri Lankan
Languages
English
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Hindi
Beginner
A1
Urdu
Beginner
A1
Malayalam
Beginner
A1
Arabic
Beginner
A1
Timeline
Education Consultant
Nexa Private Limited
01.2018 - Current
Senior Relationship officer
SME Acquisition Business Banking
05.2015 - 01.2017
Product Specialist Mobile/ Telecom Retail Sales & Marketing
Jumbo Electronics
04.2011 - 05.2014
Personal banking adviser
HSBC
06.2009 - 01.2011
Senior sales Executive
Captain holding's Pvt ltd.
03.2002 - 01.2008
Certificate - Sales & Marketing
Greenwich College PVT Ltd
General Certificate of Education - Sri Lanka
A Level Examination
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