ESHAN ANTHONY
Ekala
Summary
Results-driven professional with extensive experience in sales and account management. Demonstrated ability to achieve sales targets, implement business strategies, and provide exceptional customer service. Proven track record of restructuring internal processes to maximize productivity. Adept at analyzing market trends and forecasting product demand. Seeking a challenging role as a Sales Manager in a dynamic organization.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Executive Design Centre
Hafele India (Pvt) Ltd
11.2015 - 03.2018
- Developed and maintained revenue by providing solutions to end customers, partners, and corporate clients
- Restructured internal processes to maximize productivity
- Implemented new business structures and strategies to cater to the Sri Lankan market
- Successfully sold several iconic products available in Hafele
Account Manager - Sales
PC House PLC
07.2011 - 10.2015
- Collaborated with senior management for strategic sales planning
- Established annual and monthly sales objectives in line with the company's business plan
- Coordinated sales objectives with functional departments
- Monitored performance appraisals and stayed informed about market trends and competitors
- Provided leadership to achieve monthly revenue and gross profit targets
- Maintained customer relationships and visited existing and potential customers
Coordinator - Corporate Sales
Bharathi Airtel Lanka Pvt Ltd
02.2009 - 06.2011
- Managed corporate channel partners and distributor postpaid sales
- Provided and maintained reports for the corporate sales team
- Handled service requests and implemented new processes for after-sales services
- Managed complaints related to postpaid sales and ensured timely solutions
- Oversaw direct sales, walk-ins, and system leads
- Acted as the single point of contact for the zonal sales force
Officer - Billing Complaint Management Unit
Dialog Axiata
01.2006 - 12.2009
- Assisted in creating corporate-based account portfolios
- Maintained client relationships and resolved issues
- Analyzed and reported complaints related to various services
Tour Coordinator
Walkers Tours (John Keells Holdings)
01.2003 - 12.2006
- Planned, developed, and administered travel products
- Ensured smooth travel arrangements and provided practical support throughout the trip
- Analyzed customer complaints and provided prompt solutions
- Achievements:
- Executed business launch within 14 days, achieving all production, customer service, fulfillment, and finance aspects
- Achieved 30% month-on-month growth in sales and new customer acquisition
- Provided consistent and trustworthy service, resulting in zero customer complaints
Deputy Manager – Business Development (Design Centre)
- Successfully achieve sales targets for three showrooms in Sri Lanka
- Provide exceptional customer service, ensuring high customer satisfaction
- Monitor and maintain sales reports, analyze market trends, and forecast product demand
- Oversee the smooth functioning of the showroom
- Train and mentor sales staff, providing guidance on sales techniques, product knowledge, and customer service
- Collaborate with the management team to develop and execute marketing campaigns and promotional activities
- Stay updated with industry trends, competitor analysis, and emerging customer needs to stay ahead in the market
Education
Mater of Business administration -
University of Suffolk
UK12.2023
Skills
- Sales and Business Development
- Customer Relationship Management
- Strategic Planning
- Team Leadership
- Market Analysis
- Problem Solving
- Communication Skills
- Sales forecasting
- Customer relationship management
- Team building
- Process improvement
- Complaint resolution
References
Available upon request.
Languages
Sinhala
Beginner
A1
Timeline
Senior Executive Design Centre
Hafele India (Pvt) Ltd
11.2015 - 03.2018
Account Manager - Sales
PC House PLC
07.2011 - 10.2015
Coordinator - Corporate Sales
Bharathi Airtel Lanka Pvt Ltd
02.2009 - 06.2011
Officer - Billing Complaint Management Unit
Dialog Axiata
01.2006 - 12.2009
Tour Coordinator
Walkers Tours (John Keells Holdings)
01.2003 - 12.2006
Deputy Manager – Business Development (Design Centre)
Mater of Business administration -
University of Suffolk