Eranga Dissanayake
Banker
30/4 Angammana Panvila Kandy Sri Lanka
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Lower Ok Tedi Micro Finance Limited
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Assistant Branch Manager
NDB Bank
Sri Lanka
07.2019 - 08.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Senior Banking Associate
NDB Bank
Sri Lanka
04.2016 - 07.2019
- Led successful cross-selling initiatives that expanded product offerings to existing clients, contributing to significant revenue growth.
- Implemented process improvements that streamlined account opening procedures, enhancing the overall customer experience.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Banking Assistant
DFCC Bank
Sri Lanka
02.2011 - 04.2016
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
Education
IIC University of Technology
Cambodia03-2025
Metropoliton University
06-2022
Institute of Bankers in Sri Lanka
05-2016
Institute of Bankers in Sri Lanka
03-2015
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Work flow planning
- Incidents management
- Customer relations specialist
- Communication improvements
Timeline
Operations Manager
Lower Ok Tedi Micro Finance Limited
08.2024 - Current
Assistant Branch Manager
NDB Bank
07.2019 - 08.2024
Senior Banking Associate
NDB Bank
04.2016 - 07.2019
Banking Assistant
DFCC Bank
02.2011 - 04.2016
IIC University of Technology
Metropoliton University
Institute of Bankers in Sri Lanka
Institute of Bankers in Sri Lanka
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