MS Office
Kasun Ekanayake
Customer Service Executive
Negombo
Summary
Customer Service Executive with extensive experience in data processing and customer satisfaction. Skilled in managing multiple communication channels, live chats, and support tickets. Proficient in MS Office, SQL, and computer skills. Adaptable, self-motivated, and a strong team player. Enthusiastic about contributing to your team by leveraging technical skills and innovative solutions.
Overview
5
5
years of professional experience
4
4
Certificates
3
3
Languages
15
15
years of post-secondary education
Work History
Customer Service Executive - Financial Data Processing
HSBC Global Service Center
Colombo, Colombo District
07.2020 - 03.2025
- Accomplished handling fraudulent transactions, as measured by completing over 42,000 cases, by providing timely and effective solutions.
- Ensured customer satisfaction by meeting deadlines and resolving inquiries efficiently, contributing to a high level of customer service.
- Demonstrated strong communication and interpersonal skills by effectively managing customer interactions and maintaining a positive experience.
Education
Bachelor of Engineering - Software Engineering
London Metropolitan University
United Kingdom 01.2023 - 09.2024
G.C.E A/L - Math's Stream
Harischandra National College
Negombo 01.1999 - 01.2012
Skills
Certification
Pearson BTEC HND in Computing
Software
BMM
Document Viewer
Visa Access
Pega Solutions
Jira
Additional Information
iOS and Android Troubleshoot expert
Windows and Linux based PC troubleshoot expert
Timeline
Google Data Analytics Professional Certificate (Ongoing)
03-2025
IBM Data Science Professional Certificate (Ongoing)
03-2025
Bachelor of Engineering - Software Engineering
London Metropolitan University
01.2023 - 09.2024
Pearson BTEC HND in Computing
04-2022
Customer Service Executive - Financial Data Processing
HSBC Global Service Center
07.2020 - Current
JLPT N3
01-2017
G.C.E A/L - Math's Stream
Harischandra National College
01.1999 - 01.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Sinhala
Proficient
C2
English
Advanced
C1
Japanese
Advanced
C1
References
Cicil Jayantha Fonseka, Medical Officer, Negombo Hospital. Contact - 0717279479
Ann Roshanie Appuhamy, Lecturer - Cyber Security. Navitas Lanka. Contact - 0773154733
Personal Information
Date of Birth: 1993-03-29
References
Cicil Jayantha Fonseka, Medical Officer, Negombo Hospital. Contact - 0717279479
Ann Roshanie Appuhamy, Lecturer - Cyber Security. Navitas Lanka. Contact - 0773154733
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