Ekmini Malavipathirana

• Plan and organize events to introduce Sri Lankan culture to the Embassy community, while maintaining familiar American traditions and coordinating logistics and procuring supplies.
• Develop, update and maintain spreadsheets and databases to track, manage and analyze information for better crisis management for foreign mission in the host country.
• Provide administrative support to the Community Liaison Office.
• Update and maintain Embassy's social media pages.
• Greet, welcome and assist walk-in customers and answer email/ call inquiries of the embassy community.
• Record expenses and maintain accounting records for the Community Liaison Office.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Welcome and greet visa applicants, analyze and process applications for visa, issue and print visa after the approval from Egyptian government authorities.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Regularly reviewing and assisting in updating the webpage and facebook page of the Embassy, including Consular information and regulations.
• Cross trained as an Executive Secretary to the Egypt Ambassador for Sri Lanka. Drafted diplomatic letters and professional memos to host country's Foreign Ministry and other diplomatic missions, handling all documentation for the incoming and outgoing diplomatic pouch as cross trained as an Executive Secretary.
• Flight ticket reservation handle by communicating with travel agencies and air lines for the H.E. Ambassador and the family.
• Supervising the Embassy staff and the Ambassador’s residence staff.
• Arranging social functions for the Ambassador and his spouse, including the annual National day reception.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Responsible and in-charge of Spanish department for inbound tourism at Aitken Spence Travels.

Assisted in recruiting, hiring and training of team members.

Trained and guided team members to maintain high productivity and performance metrics.

Delegated daily tasks to employees, streamlining daily progress and efficiency.

Design, organize and promote travel programs in Sri Lanka and Maldives for foreign visitors.

Coordinate and monitoring tours in Sri Lanka.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Re-new contracts and negotiate rates with hotels and resorts

Drafted proforma invoices and system invoices for completed work.

Researched, proposed and implemented hotel agreements with travels sector and re-new contracts with negotiate rates for an improved services.

• Answering calls and email/ mail enquiries regarding migration integrity from airlines and local authorities regarding authenticity of Documents.
• Liaising with the local authorities, airlines and the Canadian Removal office in case of deportation from Canada of foreign citizens or foreigners in transit.
• Supporting the work of the document verification receiving all the document verification requests from Canadian Immigration Centre and taking action according to the requirement and informing them the verification results.
• Carryout short interviews of the immigration and fraud related.
• Provides secretariat and administrative support.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used coordination and planning skills to achieve results according to schedule in analyzing Immigration files and immigration history, gather data before officer’s review.