Contact Center Representative
HSBC
Sri Lanka
07.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
