Duleeka Roshinie
Engineer - Managed Services | Jira Team Lead
Colombo
Summary
Atlassian-certified IT professional with extensive expertise in Atlassian suite administration. Skilled in solution architecture and process improvement, with a strong focus on designing and implementing scalable solutions aligned with business objectives. Experienced seamless collaboration across global teams.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Engineer - Managed Services
Axiata Digital Labs
12.2022 - Current
- Led and managed project delivery, ensuring alignment with stakeholder expectations and business goals.
- Mentored junior team members and fostering knowledge-sharing within the team.
- Took initiatives for taking over new projects to the team with new technologies.
- Designed and developed Jira based scalable solutions to drive complex issues and processes towards automated solutions after clear and effective communication with key stakeholders to define requirements, delivery timelines.
- Managed sprint-based task allocation within the team, ensuring efficient workload distribution based on team skill sets and career goals.
- Spearheaded the integration of new products and add-ons within the Atlassian ecosystem.
- Conducted user training sessions and provided consultations for newly implemented Atlassian product based solutions.
- Handled internal and external audits quarterly and yearly basis.
- Managed license optimization, renewals, and budgeting, ensuring cost-effective license utilization.
- Involved in unified process implementations within the team as well as with other departments by evaluating current processes and identifying gaps.
- Worked with global Atlassian partners and add-on vendors, with an understanding of how to scale up organization's Atlassian features.
- Acted as the team lead in bi-weekly project review meetings, presenting key highlights and updates to practice head.
- Represented Jira team in global onboarding sessions, introducing new employees to Atlassian best practices.
Associate Engineer - Managed Services
Axiata Digital Labs
06.2022 - 12.2022
- Administered 100+ Jira Service Management (JSM) and 1000+ Jira Software projects along with 1000+ active user base.
- Automated repetitive activities using Automation for Jira, REST APIs and Python scripts.
- Designed and implemented complex workflow configurations to deliver customized solutions tailored to project requirements.
- Created and maintained operational related documentation in Confluence.
- Collaborated with other business units across ADL during requirements gathering and implementation.
- Meticulously planned and executed new feature releases, including downtime management to ensure minimal disruption in production environments.
Intern - Managed Services
Axiata Digital Labs
07.2021 - 05.2022
- Handled customer issues related to the Atlassian ecosystem within SLA.
- Communicated with Atlassian vendor support teams during Jira backend issue troubleshooting.
- Engaged in Level 1 (NOC) operations in managing the GitLab environment within the organization
Education
Bachelor of Information Technology -
University of Colombo
Colombo 01.2019 - 01.2022
Skills
- Leading Jira operations
- Designing and delivering solutions aligned with stakeholder expectations and organizational demands
- Providing guidance, training, and mentoring team members
- Handling Atlassian renewals, license optimization & Budgeting
- Handling internal and external audits
- End-user training & consultation
- Atlassian cloud administration - Jira Software, Jira Service Management (JSM), Confluence, Opsgenie, Zephyr Squad, Timesheets by Tempo, Jira Misc Workflow Extensions (JMWE), Bitbucket
- Customization – Automation for Jira, Custom Workflows, Jira Cloud REST APIs, Jira Query Language (JQL), Security Schemes, Permission Schemes, Custom Reports & Dashboards
- Scripting languages – Python
- Templating engines – Nunjucks
- Atlassian integrations
Key Projects
- Jira Implementation in Sri Lankan Airlines (status - feasibility analysis): Conducted a feasibility study to assess Jira’s suitability for SriLankan Airlines' operational needs and proposed tailored Jira solutions after an in-depth requirement analysis.
- Opsgenie integration (status - completed): Integrated Opsgenie into the production Jira instance as a cost-effective alternative to PagerDuty for on-call alert management. Achieved 50% cost reduction by transitioning to Opsgenie while maintaining operational efficiency.
- Sysaid to JSM Migration (status - completed): Led the end-to-end migration from SysAid to JSM, designing a scalable solution for IT, Facilities Management, and HR query handling. Implemented complex Jira workflow customizations and automation, covering 80%+ of SysAid’s use cases within JSM.
- Jira Resource Management Tool (status - completed): Involved in the implementation of a resource management system using Atlassian products, add-ons, and Python scripts. Enabled end-to-end resource planning across three operational countries, covering allocations, de-allocations, project tracking, and presale activities. Developed C-level dashboards for real-time insights, reducing manual resource allocation efforts by 75%.
Certification
[ACP-520] Atlassian Cloud Organization Administration (Certification URL: https://cp.certmetrics.com/atlassian/en/public/badge/c?id=60f10fffa211b100696dff7d&ccat=52&date=2024-3-9)
References
Available on request
Timeline
Engineer - Managed Services
Axiata Digital Labs
12.2022 - Current
Associate Engineer - Managed Services
Axiata Digital Labs
06.2022 - 12.2022
Intern - Managed Services
Axiata Digital Labs
07.2021 - 05.2022
Bachelor of Information Technology -
University of Colombo
01.2019 - 01.2022
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