Dona Sudasinghe
96/3, Buthgamuwa Road,Colombo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recognized for a friendly demeanor and strong problem-solving skills, I adeptly coordinated logistics and resolved travel issues, ensuring seamless operations and stakeholder satisfaction. Proven ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration, Global Travel Team
London Stock Exchange Group
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Arranged comprehensive business travel for internal stakeholders, ensuring alignment with company objectives.
- Coordinated logistics, including flights, accommodations, and transportation, while ensuring adherence to corporate travel policies.
- Provided prompt resolution to travel-related issues and conducted data analysis to support project management initiatives.
Customer Service Agent
Qatar Airways
04.2016 - 04.2019
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Provided top-tier service in corporate travel, assisting with travel arrangements, kiosk check-ins, and baggage services.
- Managed complex situations, including flight delays and lost luggage, and handled financial transactions such as credit card reconciliations.
- Collaborated with cross-functional teams to oversee boarding processes, contributing to operational goals.
- Compiled and analyzed data for daily operational briefings and trained new employees on customer service protocols.
Airport Service Agent
Sri Lankan Airlines
11.2013 - 04.2016
- Operated the Business Class counter, addressing sensitive passenger requests with professionalism.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Proactively identified potential issues in the boarding process and provided swift solutions to minimize disruptions.
- Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
Senior Accounts Assistant
Sri Lankan Airlines
01.2011 - 09.2013
- Processed invoices in compliance with IATA agreements and managed fare distributions between airlines based on interline agreements.
- Generated monthly sales reports using Oracle and maintained filing systems in accordance with IATA regulations.
- Ensured timely month-end closing by efficiently completing all assigned tasks within deadlines.
Education
High School Diploma -
CA Sri Lanka
Colombo, Sri Lanka01-2010
GED -
Sirimavo Bandaranaike Vidyalaya
Colombo, Sri Lanka01-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Dependable and responsible
- Computer skills
- Corporate Travel Management
- Data Analysis and Reporting
- Project Management
- Risk Management
Certification
- Document and Visa Check Course
- Altea Customer Management - Supervisory Course
- Safety Management System Course
- Office and Information Security Awareness Course
- Hub Customer Handling Course
- IATA Dangerous Goods Category 9
Languages
English
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Administration, Global Travel Team
London Stock Exchange Group
08.2023 - Current
Customer Service Agent
Qatar Airways
04.2016 - 04.2019
Airport Service Agent
Sri Lankan Airlines
11.2013 - 04.2016
Senior Accounts Assistant
Sri Lankan Airlines
01.2011 - 09.2013
High School Diploma -
CA Sri Lanka
GED -
Sirimavo Bandaranaike Vidyalaya
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