Dishanthan Sivanandhan
75/71 Agalawatte Road, Matale, Sri Lanka
Summary
IT professional with three years of experience in network infrastructure and security operations. Expertise includes configuring and managing enterprise network devices, monitoring systems, and supporting SOC operations. Strong background in networking protocols, incident response, and system performance optimization, ensuring reliability and compliance with security standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SOC ANALYST INTERN
Meeza QSTP
Doha
10.2025 - 01.2026
- Monitored security alerts and incidents in real time across client networks.
- Analyzed security events and logs to identify potential threats, vulnerabilities, and indicators of compromise (IOCs).
- Responded to security incidents by following established incident response procedures and escalation protocols.
- Reviewed and correlated logs from multiple sources, including web servers, application servers, databases, and IDS/IPS systems, to detect potential security breaches.
NETWORK ENGINEER - SECURITY OPERATIONS FOCUS
ITX360
Colombo
11.2024 - 08.2025
- Monitored security alerts using SIEM, EDR tools; investigated suspicious activity and identified IOCs to enhance threat detection.
- Performed incident triage, containment, and remediation with IT and network teams.
- Conducted log analysis, threat hunting, and vulnerability assessments to improve security posture.
- Supported security tool tuning, rule creation, and playbook development.
- Configured, maintained, and troubleshot switches and routers.
- Monitored network performance to ensure uptime, and reduce latency.
- Documented incidents, reports, configurations, and troubleshooting to facilitate knowledge sharing and improve incident response.
NOC ANALYST
NOVO3
Remote
11.2023 - 10.2024
- Analyzed customer requirements for new network services, prioritizing bandwidth utilization.
- Troubleshot LAN and WAN outages using specialized diagnostic software.
- Coordinated with vendors to optimize service delivery processes.
- Investigated user-reported issues impacting application performance and internet speed.
- Monitored systems daily to ensure hardware integrity and server resource availability.
- Resolved escalated support requests regarding network connectivity in a timely manner.
- Provided technical assistance for diagnosing IT issues related to software and networks.
IT SUPPORT EXECUTIVE
MAS Technology Service
Colombo
09.2022 - 10.2023
- Resolved customer inquiries promptly, ensuring high levels of satisfaction.
- Provided technical support through phone, email, and remote access tools.
- Identified and addressed customer issues related to software, hardware, and network connectivity.
- Monitored incoming calls and emails, responding swiftly to customer needs.
- Assisted with installation, setup, customization, and troubleshooting of products.
- Collaborated with team members to enhance strategies for improving customer satisfaction ratings.
- Delivered printer support to address specific hardware-related issues.
IT SUPPORT ASSISTANT
Brescia Grameen (Pvt) Ltd
Negombo
03.2022 - 09.2022
- Delivered technical support to staff and customers through in-person, phone, and email interactions.
- Assisted users in mastering basic computer operations, including the Microsoft Office Suite.
- Created user accounts in Active Directory for onboarding new employees.
- Collaborated with vendors to streamline hardware and software procurement processes.
- Troubleshoot internet connectivity issues across wired and wireless networks.
- Resolved problems related to printers and scanners.
- Installed new software applications, and addressed existing software issues efficiently.
Education
BSc (Hons) - Computer Science in Network & Network Security
ESOFT Metro Campus
Colombo, Sri Lanka03.2024
SQA Advanced Diploma - Computer Science
ANC Education
Kandy, Sri Lanka04.2022
Skills
- Network Operations & Troubleshooting
- Network Performance Monitoring
- IP Services (DHCP, DNS, NAT)
- Layer 2/3 Protocols (STP, VLAN, OSPF, EIGRP, BGP)
- Wireless Networking Solutions (WLC, SSID, Security Modes)
- Cisco Business Solutions
- Cisco Meraki
- VPN Technologies (IPsec, SSL)
- Security Technologies & Protocols (Firewall, IDS/IPS, Threat Detection)
- FortiGate Firewall (Policy, NAT, VPN, Web Filtering, IPS)
- FortiAnalyzer (Log Analysis & Reporting)
- Endpoint Detection and Response (EDR)
- CrowdStrike Falcon
- Kaspersky Next EDR
- Splunk
- Vulnerability Analysis & Threat Intelligence
Networking & Infrastructure
Security & Endpoint Protection
Cloud & Microsoft Ecosystem
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD) – User & Access Management
- MFA & Conditional Access
- Microsoft Defender (M365 & Endpoint)
- Email Security (Spam, Phishing, Mail Flow)
- Intune (Device & Policy Management)
- Azure (VMs, VNet, Storage)
- Hybrid Identity (AD Entra ID)
- User Technical Support
- Autotask Ticketing System
- Datto RMM
- Vendor Relationship Management
- Documentation & Knowledge Management
- Professional & Soft Skills
- Problem Solving & Analytical Thinking
- Communication & Collaboration
- Adaptability & Continuous Learning
- Teamwork
IT Operations & Tools
Certification
- Fortinet Certified Associate Cybersecurity, Fortinet, 10/01/25
- Certified Cybersecurity, ISC2, 04/01/25
- CCNA 200-301, Cisco, 07/01/24
- Microsoft Certified: Azure Fundamentals, Microsoft, 12/01/23
- Currently Pursuing - CompTIA Cybersecurity Analyst (CySA+)
Timeline
SOC ANALYST INTERN
Meeza QSTP
10.2025 - 01.2026
NETWORK ENGINEER - SECURITY OPERATIONS FOCUS
ITX360
11.2024 - 08.2025
NOC ANALYST
NOVO3
11.2023 - 10.2024
IT SUPPORT EXECUTIVE
MAS Technology Service
09.2022 - 10.2023
IT SUPPORT ASSISTANT
Brescia Grameen (Pvt) Ltd
03.2022 - 09.2022
BSc (Hons) - Computer Science in Network & Network Security
ESOFT Metro Campus
SQA Advanced Diploma - Computer Science
ANC Education