Dishanthan Sivanandhan
75/71 Agalawatte Road, Matale
Summary
Dedicated and results-driven IT professional with three years of industry experience, having worked in various roles, such as IT Support and Network Operations Analyst. Currently working at ITX360 as a Network Engineer, specializing in network configuration, troubleshooting, security, and performance optimization. Proficient in networking protocols, incident response, and system monitoring, ensuring high availability and security compliance. Actively pursuing CCNP certification to enhance expertise in enterprise networking and security. Passionate about optimizing IT infrastructure in dynamic, collaborative environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer
ITX360
Colombo
11.2024 - Current
- Configure, maintain, and troubleshoot network infrastructure, including switches and routers.
- Monitor network performance, ensuring optimal uptime and minimizing latency issues.
- Implement security best practices, including firewall policies, access control, and threat mitigation.
- Collaborate with IT teams to manage LAN and WAN solutions.
- Diagnose and resolve network issues, working closely with vendors and service providers.
- Assist in designing and deploying scalable networking solutions.
- Document configurations, changes, and troubleshooting procedures to enhance knowledge management.
NOC Analyst
NOVO3
11.2023 - 10.2024
- Analyzed customer requirements for new network services, focusing on bandwidth utilization needs.
- Troubleshoot LAN and WAN outages through diagnostic tests using specialized software tools.
- Coordinated with vendors to procure equipment and supplies for projects or repairs.
- Investigated user-reported incidents regarding poor application response and slow internet connections.
- Performed daily system monitoring, ensuring the integrity and availability of hardware and server resources.
- Resolved escalated support requests from customers concerning network connectivity issues.
- Provided technical assistance in diagnosing and resolving IT issues related to software and networks.
- Installed, configured, and troubleshooted computer hardware components, including routers and switches.
IT Support Executive
MAS Technology Service
Colombo
09.2022 - 10.2023
- Resolved customer inquiries promptly, ensuring high levels of satisfaction.
- Provided technical support through phone, email, and remote access tools.
- Identified and addressed customer issues related to software, hardware, and network connectivity.
- Monitored incoming calls and emails, responding swiftly to customer needs.
- Assisted with installation, setup, customization, and troubleshooting of products.
- Collaborated with team members to enhance strategies for improving customer satisfaction ratings.
- Delivered printer support to address specific hardware-related issues.
IT Support Assistant
Brescia Grameen (Pvt) Ltd
Negombo
03.2022 - 09.2022
- Delivered technical support to staff and customers through in-person, phone, and email interactions.
- Assisted users in mastering basic computer operations, including Microsoft Office Suite.
- Created user accounts in Active Directory for onboarding new employees.
- Collaborated with vendors to streamline hardware and software procurement processes.
- Troubleshoot internet connectivity issues across wired and wireless networks.
- Resolved problems related to printers, scanners, and fax machines.
- Installed new software applications and addressed existing software issues efficiently.
Education
BSc (Hons) - Computer Science in Network & Network Security (TOP UP)
ESOFT Metro Campus
Colombo, Sri Lanka09-2024
SQA Advanced Diploma - Computer Science
ANC Education
Kandy, Sri Lanka11.2021
Skills
- Network troubleshooting
- Network security
- Network operations
- Real-time network monitoring
- Technical support
- User support
- End point configurations
- System monitoring
- Incident response
- IP services
- Routing and Switching
- Layer-2/3 protocols
- Wireless networking support
- Firewalls and endpoint security
- Security technologies
- Cisco routers and switches
- Vendor management
- Autotask
- Datto RMM
- Cisco Business Management
- Cisco Meraki
- FortiAnalyzer
- CrowdStrike
- Team collaboration
- Effective communication
- Problem solving
- Adaptability
Certification
- Certified Cybersecurity, [ISC2], 04/25
- CCNA 200-301, [Cisco], 07/24
- Microsoft Certified: Azure Fundamentals, [Microsoft], 12/23
- Currently Pursuing - CCNP Certification, [Cisco]
Timeline
Network Engineer
ITX360
11.2024 - Current
NOC Analyst
NOVO3
11.2023 - 10.2024
IT Support Executive
MAS Technology Service
09.2022 - 10.2023
IT Support Assistant
Brescia Grameen (Pvt) Ltd
03.2022 - 09.2022
BSc (Hons) - Computer Science in Network & Network Security (TOP UP)
ESOFT Metro Campus
SQA Advanced Diploma - Computer Science
ANC Education
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