DINITHI YASASVI DAHANAYAKE
Summary
IT and language enthusiast with 11 months of experience as a Customer Service Representative at Meta X Market (Pvt) Ltd. Skilled in technical support, issue resolution, and enhancing e-commerce platforms. Proficient in Japanese (N4), English, and learning French (DELF A1). Holds a Professional Certificate in Cyber Security & Networking from the Informatics Institute of Technology, Sri Lanka. IT and data science background, with additional certifications on LinkedIn. Eager to contribute and grow in a dynamic environment while making a positive impact.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Meta X Market (Pvt) Ltd.
04.2023 - 02.2024
- As a Customer Care Specialist, my main responsibility involved inquiring and responding to customer queries while ensuring they feel comfortable and confident utilizing our services.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Education
GCE Advanced Level - Arts Stream
Bandaranayake Central College, Veyangoda
Sri Lanka01.2023
GCE Ordinary Level - undefined
Sussex College Gampaha
12.2019
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Programming Languages: Python, HTML
- Ability to work in a team
- Project Management
- Customer service excellence
Languages
English
Japanese
French
Timeline
Customer Support Representative
Meta X Market (Pvt) Ltd.
04.2023 - 02.2024
GCE Advanced Level - Arts Stream
Bandaranayake Central College, Veyangoda
GCE Ordinary Level - undefined
Sussex College Gampaha
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