Dinithi Wickramasinghe
Veyangoda, Sri Lanka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And a flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, HRIS / Zoho Recruit systems and program management.
Overview
9
9
years of professional experience
Work History
Talent Resourcing Executive
SriLankan Airlines
10.2023 - Current
- Understand the recruitment needs of assigned departments, plan advertising/selection strategy for the vacant positions and propose methods to line managers to have a smooth operations in the relevant departments.
- Prepare internal & external advertisements incorporating all relevant information & obtain approval prior releasing same to ensure accuracy.
- Shortlist applications & participate in the interview processes in order to finalize the selection, ensure that the targets are met as per the given KPIs.
- Assist Talent Resourcing Manager to develop strategies in HRIS & other recruitment processes to enhance current system.
- Prepared or maintained employment records using human resources management system software.
- Prepare relevant documents for cadre meetings & maintain up to date cadre budget/O charts and other relevant recruitment statistics of assigned departments.
- Complete the external recruitment process with medical formalities, documentation and preparation of personal files within the given KPI.
- Coordinate & handle the entire process of companywide Internship program /Career day programs & maintain an up-to-date database of all Interns.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Organized pre-employment assessments such as aptitude tests and personality profiles for prospective employees.
- Participated in local job fairs and recruitment events for prospective hiring.
- Participated in campus recruitment activities such as career fairs, on-site interviews. to attract top talent from universities and colleges.
Senior Sales Support Supervisor
SriLankan Airlines
07.2021 - 09.2023
- Manage the support desk, focusing primarily on group booking requests in addition to handling special booking requests, general sales support as well as agent query handling for the Sri Lanka Sales department.
- Supervising the handling of queries sent to the support desks (Sales Support & Group Sales) inclusive of email correspondence, quotations as well as phone queries ensuring service standards are maintained offering timely responses.
- Management of group booking reservations, including the creation of group bookings whilst working with internal stakeholders to obtain seat blocks, as well as the supervision of the issuance of group tickets, support and contribute towards achieving departmental/divisional initiatives & priorities.
- Supervision of the documentation of sales records whilst monitoring of group utilization rates, advising the field sales team on follow-ups. Maintained up-to-date knowledge of products, services, policies, procedures, pricing structures, promotions, and competition.
- Offering quotations for special service reservations, CIP's, VIP's etc. inclusive of booking creations & issuance of the same, coordinating with internal as well as external stakeholders.
- Creation of reservations for Discount Authority (DA/DZ) tickets & oversee the issuance of such bookings Handling of pricing related matters including the generation of Pricewise requests for special fare dispensations inclusive of the background work for the preparation of fares proposals, as well as AD-HOC promotional fares for the support desk. Generated reports on daily, weekly, monthly basis related to sales support activities.
- Assisting in sales promotional activities at trade fares, road shows, sales drives & such department initiatives. Collaborated with other departments to ensure that all customer requirements were met promptly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Flight Operations Officer (Fuel Monitoring Payments)
SriLankan Airlines
09.2019 - 06.2021
- Accountable to FOE-FM&DA and responsible to record and analyze the data related to Jet fuel usage during flight operations on daily basis in order to monitor/quantify the Airline overall fuel statistics. Monitor progress of implemented fuel saving initiatives. Produce monthly and ADHOC fuel consumption reports for review and analysis in coordination with the sectional Supervisor, Executive and/or Manager.
- Gather flight/fuel data from relevant sources and populate the FMIS in a 100% accurate and timely manner.
- Detect erroneous and/or missing data in the FMIS, by applying data verification processes and take corrective measures, in order to ensure an error free and up-to-date database. Issues pertaining to same, which are identified during the daily and monthly verifications should be brought to the notice of the Executive/Manager.
- Continuously monitor/evaluate the progress of implemented Fuel Saving Initiatives and maintaining the KPIs up-to-date.
- Monitor flight plans for deviations against the company Fuel Policy and Fuel Planning Notices while carrying out the data entry process and bring any such deviations to the notice of the sectional Executive/Manager.
- Preparation and timely release of allocated Jet Fuel consumption dashboards/reports, by way of the “Supervisor’s Monthly Checklist” with 100% accuracy.
- Prepare all supporting data and retrieve and necessary information with regards to EU-ETS and CORSIA CO2 emission reporting requirements.
Airport Customer Service Agent
SriLankan Airlines
05.2015 - 08.2019
- Responsible & have authority to carry out, facilitate routine processes of monitoring & controlling of designated flights, function in the business class lounge and process units ensuring maximum customer satisfaction in line with company standards and making use of available resources whilst ensuring conformity to safety & security of Ground Handling Operations . Ensure updated and accurate pre and post flight documentation, system updates are submitted and maintained in line with company procedures.
- Deploy and assign staff efficiently and effectively to the tasks that are to be completed during the shift and check the serviceability of all required equipment and infrastructure in order to provide a timely service to passengers.
- Obtain all relevant information, co-ordinate with relevant departments and sections, brief and guide staff to complete assigned tasks effectively according to the standards & procedures to ensure customer.
- Maintain organizational grooming standards in staff, ensure maximum utilization of soft skills by the staff, proper housekeeping standards and cleanliness in all work areas to ensure pleasant environment for passengers.
- Ensure that all flights are prepared on the system to accept passengers accurately and without any interruptions. Complete all necessary documentation and provide meals if applicable for transfer passengers and board all accepted passengers to the Aircraft. Thus conforming to the standards and procedures.
- Ensure speedy and professional handling is provided to special passengers and passengers with night stop facility or with disrupted flight routings fulfilling the Organizational obligations and that they have been accepted on the scheduled departing flights with their baggage to maintain high standards of service.
- Attend to the WT action file (CXF), initiate, update and follow up tracing of mishandled baggage in WT system, handle complex passenger baggage related issues and ensure excellent customer service is delivered at all customer touch points whilst adhering to the standards and procedures.
- Coordinate with Reservation Services and Global Contract Centre to re- book and reissue tickets of passengers with disrupted flight routings minimizing inconvenience to passengers, excess baggage tickets/EMD are issued and excess baggage is collect when required. Perfect "Aircraft Handling Advise Note" for all AD-HOC / special flight movements and deposit all revenue collected during the shift at the designated bank and be accountable for the revenue documents to ensure that all due revenue to the Company is collected and passengers are provided with high standards of service to minimize Inconvenience
Education
Master of Science in Strategic Marketing -
International College of Business And Technology
Sri Lanka01-2022
Certificate Course in Basic Amadeus Reservation, Fares & Ticketing -
SriLankan Aviation College
Sri Lanka11-2022
Basic Fares and Ticketing Program -
Travel And Tourism Faculty Sri Lankan Aviation College
Sri Lanka01.2021
Higher National Diploma in Business Management (BTEC Level 5) -
Esoft Metro Campus
Sri Lanka01-2020
Certificate Course in Microsoft Office -
Esoft Metro Campus
Sri Lanka01.2019
Certificate Course in Human Resource Management -
Charted Institute of Personnel Management
Sri Lanka01.2018
Training Program in Service Plus Self Motivation and Food & Beverage -
Sri Lankan Airlines
Sri Lanka01.2018
Airport Announcement Training Program -
SriLankan Airlines
Sri Lanka01.2017
Diploma in Airport Passenger Handling -
SriLankan Aviation College
Sri Lanka01-2015
Diploma in English - Preliminary Level -
Aquinas University College
Sri Lanka01-2014
G.C.E. Advanced Level Examination -
Newstead Girls College
Sri Lanka01.2014
G.C.E. Ordinary Level Examination -
Newstead Girls College
Sri Lanka01.2011
Skills
- Customer Service
- Decision-Making
- Team Leadership
- Problem-Solving
- Detail Oriented
- Cultural Sensitivity
- Adaptable Under Pressure
- Interviewing Techniques
- Human Resources Support
- Retention Management
- Talent Acquisition
- Data Analysis
- Strategic Planning
- HRIS Technologies
Other Qualifications
- Engaged in Athletics at School Level
Accomplishments
- Compliment Certificate for Superior Achievement in Passenger Experience Award Asia Pacific Region (On Behalf of APEX Awards 2015)
- Commendation Letter for the Superior Service Delivered in the Serendib Business Class Lounge at Sri Lankan Airlines.
- Appreciation Letter on Exceptional Commitment to the Company during Heightened Operational Environment Covering the Runway Closure Period of SriLankan Airlines.
Languages
Sinhalese
First Language
English
Advanced (C1)
C1
Civil Status
Single
Personal Information
- Passport Number: N6786049
- Date of Birth: 08/13/95
- Nationality: Sri Lankan
Address
Singhe, Dadagamuwa, Veyangoda, 11100, Sri Lanka
References
- Ms. Kushani Rohanadeera, Deputy Secy. General of Parliament, Parliament of Sri Lanka, Sri Jayewardenepura Kotte, Sri Lanka, +94-771782308
- Mr Chandrapala Gajadheera, Former Manager, Cargo Sri Lankan Airlines, Sri Lanka, +94-718485125
Timeline
Talent Resourcing Executive
SriLankan Airlines
10.2023 - Current
Senior Sales Support Supervisor
SriLankan Airlines
07.2021 - 09.2023
Flight Operations Officer (Fuel Monitoring Payments)
SriLankan Airlines
09.2019 - 06.2021
Airport Customer Service Agent
SriLankan Airlines
05.2015 - 08.2019
Master of Science in Strategic Marketing -
International College of Business And Technology
Certificate Course in Basic Amadeus Reservation, Fares & Ticketing -
SriLankan Aviation College
Basic Fares and Ticketing Program -
Travel And Tourism Faculty Sri Lankan Aviation College
Higher National Diploma in Business Management (BTEC Level 5) -
Esoft Metro Campus
Certificate Course in Microsoft Office -
Esoft Metro Campus
Certificate Course in Human Resource Management -
Charted Institute of Personnel Management
Training Program in Service Plus Self Motivation and Food & Beverage -
Sri Lankan Airlines
Airport Announcement Training Program -
SriLankan Airlines
Diploma in Airport Passenger Handling -
SriLankan Aviation College
Diploma in English - Preliminary Level -
Aquinas University College
G.C.E. Advanced Level Examination -
Newstead Girls College
G.C.E. Ordinary Level Examination -
Newstead Girls College
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