Dinethra KARUNATHILAKA

• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Ensured customer satisfaction through ongoing communication regarding project status updates.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Created detailed reports outlining project objectives, timelines, milestones, budgeting.
• Monitored progress against key performance indicators to ensure timely completion of tasks.
• Designed training materials for new team members on consulting processes and tools.
• Collaborated with senior leadership on long-term strategy development initiatives.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Developed and managed effective project plans to ensure successful delivery of consulting services.
• Implemented quality control measures to uphold company standards.
• Established policies and procedures that adhere to organizational standards while providing optimal service delivery.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Recruited and trained new employees to meet job requirements.
• Led client meetings to identify needs, develop proposals, and present recommendations.
• Negotiated contracts with vendors to secure favorable terms and pricing.

• Conducted regular performance reviews and provided constructive feedback to team members.
• Recruited and trained new employees to meet job requirements.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Evaluated performance of support staff and provided coaching to improve performance.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Led weekly team meetings to communicate business updates and review team performance.
• Managed daily operations of the customer service department, including staffing schedules and resource allocation.
• Assisted in the development of long-term strategies for improving customer service processes.
• Resolved complex and escalated support issues.
• Resolved escalated customer complaints in a timely manner.

• Managed the scope, planning, and implementation of IFS projects to achieve objectives.
• Developed project plans, schedules, and resource management strategies, ensuring timely execution.
• Conducted regular status meetings and reported progress to stakeholders.
• Ensured milestone achievements and resolved issues or risks causing delays.
• Coordinated with stakeholders to fulfill interdependencies and ensure phase preparedness.
• Managed all client communications, ensuring scope alignment and project delivery.

• Design, develop and maintain software included in IFS products, services, or other solutions.
• Provide Technical expertise, mainly to support the implementation, upgrade, configuration and maintenance of the IFS Application Versions.
• Work closely with INIVOS customers and functional consultants in order to understand the business requirements and extend the use of IFS applications.
• Understand and translate requirements into business and technology solutions and provide technology analysis.
• Resolved the issues reported by business within agreed time with customer.
• Led and mentored all new technical team members in IFS development training.

• IFS Application Development from 7.5 -Cloud Developments
• IFS Application Upgrades from IFS Apps 7 to 10
• IFS Custom Object Development
• IFS Report Development(Operational reports/Quick Reports/Crystal Reports/Excel Reports)
• IFS Data Migrations
• IFS Lobby Development
• IFS Managed Services
• Integrations
• Training Junior Team members.