Dilshi Samarathunga
Nawalapitiya
Summary
To be a part of a global organization and contribute to the development and growth of the company by continually expanding my abilities and facing new challenges, thereby gaining knowledge and experience, to be a great to the organization. Friendly Postmaster with 10 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 50 employees.
Overview
14
14
years of professional experience
Work History
Postmaster (grade III)
Postal Service
02.2013 - Current
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Finding and entering data related to the postal department surfing internet and using sites
- Entering different payments and data into the relevant software's
- Operating postal services system and connecting with other branches through the postal network system.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Developed and maintained detailed reports of all post office activities using Softwires.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Used system to manage rent collection and billing for 100 post office boxes.
Cashier and Data Entry Operator
Central Finance Company PLC
03.2011 - 02.2013
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
- Followed data program techniques and procedures to maintain data entry requirements
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
IT Instructor
IDM Computer studies (Pvt) Ltd
06.2010 - 02.2011
- Instructed students on the use of technology tools and equipment as well as methods for accessing information
- Set up and maintained classroom computers and equipment
- Oversaw technology budget by managing resources and suggesting purchases for updated and competitive educational experiences
- Coached students in using video and social media storytelling to improve the visual intelligence of projects
- Established and communicated clear objectives for lessons and projects.
- Facilitated computer lab of 15 people from computer use and designed appropriate and specialized lesson plans.
Education
BSC (Hons) Business Information System -
Cardiff Metropolitan University
UK10.2023
Diploma in Computer Science -
INFORTEC International Asia Campus
Kandy, Sri Lanka10.2016
G.C.E Advanced Level -
CP/KOT/ Harangala Maha Vidyalaya
Nawalapitiya, Sri Lanka2008
G.C.E Ordinary Level -
St/ Andrews College
Nawalapitiya, Sri Lanka2003
Skills
- Fast Learner
- Effective Time Management
- Computer Skills
- Ability to Work in a Team
- Strong Communication Skills
- Project Management
Personal Information
- Date of Birth: 07/23/87
- Nationality: Sri Lankan
- Driving License: Yes
References
- Mr. S. M. Y. B. Samarakoon, Assistant Superintendent Foring Branch, Central Mail Exchange Postal Department, as.foreign@slpost.lk, +94776588706
- Mr. Rasika Abeysundara, Operation Manager, INFORTECH Technologies (Pvt) Ltd, rasika@infortec.lk, +94766977957
Hobbies and Interests
- Painting
- Hiking and Camping
- Gardening
Timeline
Postmaster (grade III)
Postal Service
02.2013 - Current
Cashier and Data Entry Operator
Central Finance Company PLC
03.2011 - 02.2013
IT Instructor
IDM Computer studies (Pvt) Ltd
06.2010 - 02.2011
BSC (Hons) Business Information System -
Cardiff Metropolitan University
Diploma in Computer Science -
INFORTEC International Asia Campus
G.C.E Advanced Level -
CP/KOT/ Harangala Maha Vidyalaya
G.C.E Ordinary Level -
St/ Andrews College
Similar Profiles
Latasha FosterLatasha Foster
City Carrier Assistant at Postal ServiceCity Carrier Assistant at Postal Service
Daniel MuskopfDaniel Muskopf
KS-MO District Manager of Labor Relations at Postal ServiceKS-MO District Manager of Labor Relations at Postal Service
Jeremiah EnglandJeremiah England
City Mail Carrier at Postal ServiceCity Mail Carrier at Postal Service