Dileepa Mara Pathirage
Manager-Digital Infrastructure
Summary
I have accomplished with a Master of Science Degree in Data Communication & Network Engineering from the University of Hertfordshire – UK and holding more than 4 years' life experience in England and more than 9 years of job experience in Network Infrastructure & Telecommunication field in Sri Lanka. I am an excellent communicator with the unique ability to work alone or in a team. My work experience, attitude and personal skills are very strong to coordinate and manage any kind of IT Project and services and I am already in the Canada express entry pool under Federal skill worker program and looking a valid job offer from a well-established company in Canada IT sector for my career progress.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
MANAGER- DIGITAL INFRASTRUCTRE
Nations Trust Bank
Colombo
3 2024 - Current
- Install, configure, and support network equipment including routers, switches, wireless access points, and related cabling/infrastructure
- Manage the new branch networking project lifecycle, including predictive site survey, hardware configuration, installation timeline management, remote device configuration, status calls with stakeholders, and post-project follow-up
- Communicate network and project status clearly and completely to peers and leaders
- Manage scheduled upgrades, configurations, and patches
- Investigate and resolve end-user and branch networking issues, VOIP issues, configuration changes, and upgrades
- Support evolution of agile and lean techniques through the practice of continuous improvement
- Contribute to a strong team culture within the Digital Infrastructure and Operations team and collaborate with key stakeholders throughout the business to ensure optimized networking environments and processes.
SYSTEMS ENGINEER
HSBC Bank
Colombo
08.2021 - 03.2024
- Technical support and vendor coordination - Cisco Voice gateway, CUCM, Jabber, Cisco Phones
- Technical support and vendor coordination - IVR, Oracle SBC, Genesis Voice over IP Platform
- Technical support and vendor coordination - call recording backup system (Verint)
- Technical support and vendor coordination – Dialer system (Aspect)
- Maintain and troubleshoot network systems related issue
- Coordinate with telecommunication partners for the technical issue
- Followed the HSBC bank IT protocol such as Change Order, Incident management, NFRMP system.
IT & SYSTEMS ENGINEER
IPD COLOMBO (PVT) LTD
Narahenpita
08.2017 - 07.2021
- Managing, monitoring, troubleshooting problem and outages IPD-SL & IPD-AUS network which is connected via IPsec-VPN
- Support and administer firewall environments (Fortinet) in line with company IT security policy
- IT infrastructure planning and User level IT support
- Configure and deploy Application/database storage, Data backup, Data archiving, and disaster recovery solutions
- Install and upgrade computer components and software, manage virtual servers (Hyper-V & VMware), and integrate automation processes
- Produce and maintain technical and procedural IT documentation as required
- Active directory user account management file sharing, Printer sharing and group policy management
- Email account and access management and troubleshoot send/receive connector hub transport rule the Microsoft exchange 2010
- Microsoft exchange to office 365 migration, Office 365 user account management
- On frame AD to Azure AD migration, Azure web app development, Site to Site VPN creation
- Coordinate and communicate with IT product and venders on behalf of the company.
CUSTOMER SUPPORT ENGINEER – NETWORK OPERATIONS CENTRE
TATA COMMUNICATIONS LANKA LTD
Colombo-03
07.2016 - 08.2017
- Operational support for core network of Data and Voice
- Attending customer complaints and resolving issues (Data and Voice)
- Troubleshooting and monitoring Multiprotocol Label Switching (MPLS), International Private leased Circuits
- (IPLC), GVPN and National Private Leased Circuits (NPLC), Fortinet firewalls
- Monitoring, troubleshooting, and configuring International leased lines (ILL)
- Coordinating with Local and international telecommunication carriers for network troubleshooting
- Installing and configuring routers and switches
- Monitoring, Analysis, and management of the performance of the network
- Hand on experience in handling Cisco router and switches, access router, Alcatel Mux, Tejas Mux, JDSU tester and Force 10 Metro Ethernet, Fortinet Firewall and ZTE NGN switch
- Following and ensuring to meet TL9000 standard in NOC daily process.
SOLUTION SUPPORT ENGINEER
DATACORE LANKA (PVT) LTD
Rajagiriya
07.2014 - 07.2016
- Implement voice and data network and provide L2 and L3 network support for enterprise customers
- Liaise with existing customer to provide technical support for Servers (Dell, HP)/ storage (Infortrend)/ firewall (Cyberoam, Sophos)/ etc
- Solution at client's premises
- Liaise with suppliers/principal to streamline product warranties and repairs
- Design and submit solution proposal for customer's IT requirement
- Work closely with sales team to provide highest level of service to the end customers.
Education
Higher National Diploma in Engineering -
Advanced Technological Institute
01.2004 - 04.2008
Bachelor of Engineering (BEng) degree in Digital Communication and Electronics -
University of Hertfordshire
01.2008 - 04.2010
Master of Science (MSc) degree in Data Communication & Network -
University of Hertfordshire
01.2010 - 04.2012
Skills
Networking (VLAN, PVSTP, RSTP, RIP, OSPF, OSPF, EIGRP, BGP, DHCP, NAT, NTP, Syslog, SNMP v2 & v3, VRRP, HSRP, GLBP)
Virtualization (VMware ESXi, Hyper-V)
Cloud Technologies ( Microsoft Azure)
Network Security ( ACL, Device password Security, Port Security)
Certification
Cyberoam Certified Network Security Professional (CCNSP), 09/01/16
Religion
Buddhist
Maritalstatus
Married
Personal Information
- Date of Birth: 03/16/83
- Nationality: Sri Lankan
References
- Mr. Saranga Chandrasena, Senior Consultant, Intelia Pty Ltd, Melbourne, Australia, +61 (0)404 644 256, saranga.chandrasena@gmail.com
- Mr. Amila Jayasuriya, IT Infrastructure and Delivery Manager | Digital Business Services, The Hongkong and Shanghai Banking Corporation Limited, +94 768248716, amilajayasuriya@hsbc.com.lk
Timeline
SYSTEMS ENGINEER
HSBC Bank
08.2021 - 03.2024
IT & SYSTEMS ENGINEER
IPD COLOMBO (PVT) LTD
08.2017 - 07.2021
CUSTOMER SUPPORT ENGINEER – NETWORK OPERATIONS CENTRE
TATA COMMUNICATIONS LANKA LTD
07.2016 - 08.2017
SOLUTION SUPPORT ENGINEER
DATACORE LANKA (PVT) LTD
07.2014 - 07.2016
Master of Science (MSc) degree in Data Communication & Network -
University of Hertfordshire
01.2010 - 04.2012
Bachelor of Engineering (BEng) degree in Digital Communication and Electronics -
University of Hertfordshire
01.2008 - 04.2010
Higher National Diploma in Engineering -
Advanced Technological Institute
01.2004 - 04.2008
MANAGER- DIGITAL INFRASTRUCTRE
Nations Trust Bank
3 2024 - Current