Dileepa Mara Pathirage
Manager-Digital Infrastructure
Summary
I have accomplished with a Master of Science Degree in Data Communication & Network Engineering from the University of Hertfordshire – UK and holding more than 4 years' life experience in England and more than 9 years of job experience in Network Infrastructure & Telecommunication field in Sri Lanka. I am an excellent communicator with the unique ability to work alone or in a team. My work experience, attitude and personal skills are very strong to coordinate and manage any kind of IT Project and services and I am already in the Canada express entry pool under Federal skill worker program and looking a valid job offer from a well-established company in Canada IT sector for my career progress.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
MANAGER- DIGITAL INFRASTRUCTRE
Nations Trust Bank
3 2024 - Current
- Install, configure, and support network equipment including routers, switches, wireless access points, and related cabling/infrastructure
- Manage the new branch networking project lifecycle, including predictive site survey, hardware configuration, installation timeline management, remote device configuration, status calls with stakeholders, and post-project follow-up
- Communicate network and project status clearly and completely to peers and leaders
- Manage scheduled upgrades, configurations, and patches
- Investigate and resolve end-user and branch networking issues, VOIP issues, configuration changes, and upgrades
- Support evolution of agile and lean techniques through the practice of continuous improvement
- Contribute to a strong team culture within the Digital Infrastructure and Operations team and collaborate with key stakeholders throughout the business to ensure optimized networking environments and processes.
SYSTEMS ENGINEER
HSBC Bank
08.2021 - 03.2024
- Technical support and vendor coordination - Cisco Voice gateway, CUCM, Jabber, Cisco Phones
- Technical support and vendor coordination - IVR, Oracle SBC, Genesis Voice over IP Platform
- Technical support and vendor coordination - call recording backup system (Verint)
- Technical support and vendor coordination – Dialer system (Aspect)
- Maintain and troubleshoot network systems related issue
- Coordinate with telecommunication partners for the technical issue
- Followed the HSBC bank IT protocol such as Change Order, Incident management, NFRMP system.
IT & SYSTEMS ENGINEER
IPD COLOMBO (PVT) LTD
08.2017 - 07.2021
- Managing, monitoring, troubleshooting problem and outages IPD-SL & IPD-AUS network which is connected via IPsec-VPN
- Support and administer firewall environments (Fortinet) in line with company IT security policy
- IT infrastructure planning and User level IT support
- Configure and deploy Application/database storage, Data backup, Data archiving, and disaster recovery solutions
- Install and upgrade computer components and software, manage virtual servers (Hyper-V & VMware), and integrate automation processes
- Produce and maintain technical and procedural IT documentation as required
- Active directory user account management file sharing, Printer sharing and group policy management
- Email account and access management and troubleshoot send/receive connector hub transport rule the Microsoft exchange 2010
- Microsoft exchange to office 365 migration, Office 365 user account management
- On frame AD to Azure AD migration, Azure web app development, Site to Site VPN creation
- Coordinate and communicate with IT product and venders on behalf of the company.
CUSTOMER SUPPORT ENGINEER – NETWORK OPERATIONS CENTRE
TATA COMMUNICATIONS LANKA LTD
07.2016 - 08.2017
- Operational support for core network of Data and Voice
- Attending customer complaints and resolving issues (Data and Voice)
- Troubleshooting and monitoring Multiprotocol Label Switching (MPLS), International Private leased Circuits
- (IPLC), GVPN and National Private Leased Circuits (NPLC), Fortinet firewalls
- Monitoring, troubleshooting, and configuring International leased lines (ILL)
- Coordinating with Local and international telecommunication carriers for network troubleshooting
- Installing and configuring routers and switches
- Monitoring, Analysis, and management of the performance of the network
- Hand on experience in handling Cisco router and switches, access router, Alcatel Mux, Tejas Mux, JDSU tester and Force 10 Metro Ethernet, Fortinet Firewall and ZTE NGN switch
- Following and ensuring to meet TL9000 standard in NOC daily process.
SOLUTION SUPPORT ENGINEER
DATACORE LANKA (PVT) LTD
07.2014 - 07.2016
- Implement voice and data network and provide L2 and L3 network support for enterprise customers
- Liaise with existing customer to provide technical support for Servers (Dell, HP)/ storage (Infortrend)/ firewall (Cyberoam, Sophos)/ etc
- Solution at client's premises
- Liaise with suppliers/principal to streamline product warranties and repairs
- Design and submit solution proposal for customer's IT requirement
- Work closely with sales team to provide highest level of service to the end customers.
Education
Higher National Diploma in Engineering -
Advanced Technological Institute
01.2004 - 2008.04
Bachelor of Engineering (BEng) degree in Digital Communication and Electronics -
University of Hertfordshire
01.2008 - 2010.04
Master of Science (MSc) degree in Data Communication & Network -
University of Hertfordshire
01.2010 - 2012.04
Skills
Networking (VLAN, PVSTP, RSTP, RIP, OSPF, OSPF, EIGRP, BGP, DHCP, NAT, NTP, Syslog, SNMP v2 & v3, VRRP, HSRP, GLBP)
Virtualization (VMware ESXi, Hyper-V)
Cloud Technologies ( Microsoft Azure)
Network Security ( ACL, Device password Security, Port Security)
Certification
Cyberoam Certified Network Security Professional (CCNSP), 09/01/16
Religion
Buddhist
Maritalstatus
Married
Personal Information
- Date of Birth: 03/16/83
- Nationality: Sri Lankan
References
- Mr. Saranga Chandrasena, Senior Consultant, Intelia Pty Ltd, Melbourne, Australia, +61 (0)404 644 256, saranga.chandrasena@gmail.com
- Mr. Amila Jayasuriya, IT Infrastructure and Delivery Manager | Digital Business Services, The Hongkong and Shanghai Banking Corporation Limited, +94 768248716, amilajayasuriya@hsbc.com.lk
Timeline
SYSTEMS ENGINEER
HSBC Bank
08.2021 - 03.2024
IT & SYSTEMS ENGINEER
IPD COLOMBO (PVT) LTD
08.2017 - 07.2021
CUSTOMER SUPPORT ENGINEER – NETWORK OPERATIONS CENTRE
TATA COMMUNICATIONS LANKA LTD
07.2016 - 08.2017
SOLUTION SUPPORT ENGINEER
DATACORE LANKA (PVT) LTD
07.2014 - 07.2016
Master of Science (MSc) degree in Data Communication & Network -
University of Hertfordshire
01.2010 - 2012.04
Bachelor of Engineering (BEng) degree in Digital Communication and Electronics -
University of Hertfordshire
01.2008 - 2010.04
Higher National Diploma in Engineering -
Advanced Technological Institute
01.2004 - 2008.04
MANAGER- DIGITAL INFRASTRUCTRE
Nations Trust Bank
3 2024 - Current
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