Dikowita Herath Mudiyanselage Hashini Umesha Udabage
Bandaragama,13
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Business Development Executive
Property Advertising Web Service
Lanka Property Web 01 Bagatalle Rd, Colombo 00
06.2023 - 12.2023
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting properties and completing purchases.
- Managed a portfolio of accounts, ensuring timely advertise of property/services while maintaining high levels of customer satisfaction.
- Consulted with businesses to sale the Property and service information.
- Presented professional image consistent with company's brand values.
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Guest Relations Officer
Leisure Park
Pearl Bay Water Park
04.2023 - 06.2023
- Developed and updated databases to handle customer data.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Responded to incoming guests.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Implemented new strategies for upselling hotel services, leading to higher revenue generation.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained consistent positive customer feedback.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Piano Teacher
Tuition Classes
05.2020 - Current
- Prepared primary students for recitals, auditions, and examinations, resulting in successful performances and high scores.
- Introduced students to appropriate hand positioning, finger transitions and pedal use.
- Incorporated student interests and experiences to make learning relevant and meaningful.
Education
IELTS
British Council
04.2022
G.C.E. Advanced Level
St Anthony's Girl's School Panadura
Panadura, Sri Lanka2019
G.C.E. Ordinary Level
St Anthony's Girl's School Panadura
PanaduraTrinity Piano Examinations
Collage of Management Education [CME]
Skills
- Undergraduate Teaching
- Music Theory
- Strong Communication Skills
- Time management skills
- Excellent with young children
- LiveChat Messaging
- Professional telephone demeanor
- Customer Account Management
Languages
Sinhala
Native language
English
Advanced
C1
Timeline
Business Development Executive
Property Advertising Web Service
06.2023 - 12.2023
Guest Relations Officer
Leisure Park
04.2023 - 06.2023
Piano Teacher
Tuition Classes
05.2020 - Current
IELTS
British Council
G.C.E. Advanced Level
St Anthony's Girl's School Panadura
G.C.E. Ordinary Level
St Anthony's Girl's School Panadura
Trinity Piano Examinations
Collage of Management Education [CME]