DHARMADASA RASIKA
No.306,New Flat,a.a. Dharmasena Mawatha, Kandy
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Trainee Executive - Call Centre
Abans Finance
Kandy
2023.12 - 2024.06
Key Responsibilities
- Handling Inbound and Outbound Calls.
- Providing excellent customer service by addressing inquiries, resolving complaints, and offering support regarding products or services.
- Recording details of customer interactions, transactions, comments, and complaints into a customer relationship management (CRM) system.
- Providing customers with accurate and up-to-date information about products, services, and policies.
- Meeting key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first call resolution rates.
- Working closely with other team members and departments to provide a seamless customer experience and improve overall service delivery.
Sales Executive
JK Distributors
Kandy
2020.08 - 2023.08
Key Responsibilities
- Maintained stock and accounts.
- Cultivated relationships with existing customers to encourage repeat business.
- Contact customers and sell products and services.
Education
Some College (No Degree) - G.C.E Ordinary Level - 2016
Viharamahadevi Girls College
KandySome College (No Degree) - G.C.E Advance Level - 2020
Viharamahadevi Girls College
Kandy Higher National Diploma - Business Management
Esoft Metro Campus
KandySkills
- Customer Relationship Management
- Documentation ability
- Team Collaboration
- Proficient in Microsoft office [Word, Excel & power point ]
- Skill in use internet applications & E-Mail
Affiliations
- House captain & senior prefect [ 2017 to 2018 ]
- President of the school Hindhu society [ 2017 to 2018 ]
Languages
Tamil
First Language
Sinhala
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Trainee Executive - Call Centre
Abans Finance
2023.12 - 2024.06
Sales Executive
JK Distributors
2020.08 - 2023.08
Some College (No Degree) - G.C.E Ordinary Level - 2016
Viharamahadevi Girls College
Some College (No Degree) - G.C.E Advance Level - 2020
Viharamahadevi Girls College
Higher National Diploma - Business Management
Esoft Metro Campus
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