Dhanushika Harshani Dissanayake
No 712/P/23, MDH Jayawardhana Mawatha, Korathota, Kaduwela.
Summary
Dedicated and experienced banking professional with over 16 years of expertise in the banking industry. Multi-skilled professional with proven track records in Customer Relationship Management, Retail Banking, International Banking, SME finance, Internal Auditing, and risk management, with a passion for Business development, Investment opportunities, and compliance.
My academic interest areas include banking and digitalization, internal controls, corporate governance, and business strategy that supported by both practical exposure and research experience.
I possess excellent communication and presentation skills, and aspire to contribute to the development of undergraduates through high-quality academic instruction, applied research, and industry-focused learning.
Overview
17
17
years of professional experience
Work History
Personal Banking Officer
Bank Of Ceylon
Malabe
06.2017 - Current
- Managed cash operations, CEFT, RTGS, and TT-related international transactions, ensuring accuracy and regulatory adherence to improve operational profitability.
- Regularly and actively engaged with customers on financial literacy, loan structuring, and responsible borrowing to strengthen the long-term customer relationship.
- Liaise with various departments within the organization, together with customers, maintaining the highest levels of customer service and communication.
- Propose change and continuous operational improvement that supports business capabilities by understanding needs and recommending solutions that deliver value for business priorities within the branch.
- Ascertain compliance with internal and external regulations by conducting assessments and reviews at regular intervals.
Banking Associate
Bank Of Ceylon
Battaramulla
05.2009 - 06.2017
- Managed high-net-worth customer portfolios, ensuring service excellence and long-term retention.
- Provide professional solutions on digital product operations, ATM/CRM operations, to ensure smooth access to the banking products, and improve the customer experience.
- Demonstrated exceptional ability to meet deadlines, increase cross-selling, and manage customer issues to enhance branch performance.
Education
Master in Professional Accounting -
UNIVERSITY OF SRI JAYEWARDHANEPURA
Sri Lanka01.2025
Associate Member (AIB) -
THE INSTITUTE OF BANKERS OF SRI LANKA
Colombo, Sri Lanka08-2023
Bachelor Of Science - Business Administration (Business Economics)
UNIVERSITY OF SRI JAYEWARDHANEPURA
Sri Lanka10-2011
Intermediate Level -
THE INSTITUTE OF CHARTERED ACCOUNTANTS
Sri Lanka01.2009
Skills
- Financial product expertise
- Customer Relationship Management
- Internal Auditing
- Leadership
- Communication
- Problem Solving
- Critical Thinking
- Relationship management
- Financial advisement
Accomplishments
The effectiveness of the Isuru project on rural poverty alleviation: a case study based on the Galgamuwa Division Secretariat.
Languages
English
Advanced (C1)
C1
Sinhala
Native
Native
Non Related Referees
- Prof. Roshan Ajward,
Professor in Accounting (Co-chair, Research Council)
Department Of Accounting, Gangodawila, Nugegoda.
E mail - ajward@sjp.ac.lk
Tel : +94 71 483 7303
Declaration
- I certify that the information provided above is true and accurate to the best of my knowledge
Date - 03/01/2025 Signature - DMDH Dissanayake
Timeline
Personal Banking Officer
Bank Of Ceylon
06.2017 - Current
Banking Associate
Bank Of Ceylon
05.2009 - 06.2017
Master in Professional Accounting -
UNIVERSITY OF SRI JAYEWARDHANEPURA
Associate Member (AIB) -
THE INSTITUTE OF BANKERS OF SRI LANKA
Bachelor Of Science - Business Administration (Business Economics)
UNIVERSITY OF SRI JAYEWARDHANEPURA
Intermediate Level -
THE INSTITUTE OF CHARTERED ACCOUNTANTS