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Experienced professional with a diverse background in hospitality, customer service, manufacturing, and the cleaning industry. Skilled in event planning, outlet openings, logistics, and vehicle auditing. Proven track record in adapting, advising, coordinating, managing, and training personnel. Strong interpersonal skills and effective communication abilities. Customer service-oriented approach focused on efficiently resolving issues and prioritizing quality service delivery.

Dynamic Operations Manager with extensive experience at Albaraka Bank Pakistan Ltd, excelling in decision making and quality assurance. Proven track record in enhancing customer service management and optimizing operational efficiency, leading to significant improvements in team performance and client satisfaction. Skilled in report generation and fostering effective communication within teams.

Summary
Versatile and result-driven Operations Manager with over 6 years of expertise in Interest Rate Derivatives reconciliation and 10 years of experience in banking and trading operations. Currently leading the Fund Accounting Department at CACEIS Investor Services, with responsibility for delivering Net Asset Value (NAV) calculations for 350 funds. Proven leader in managing large teams, client migration, and operational transformations, with a strong focus on achieving business goals, risk mitigation, and process optimization.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Detail-oriented and dependable Production Technician / Machine Operator with over 5 years of experience in manufacturing, including pharmaceutical, cosmetic, and automotive sectors. Skilled in operating packaging and filling machines, conducting quality checks, maintaining compliance with GMP, SOPs, and health & safety standards. Known for strong problem-solving, troubleshooting skills, and the ability to work efficiently in fast-paced, team-driven environments.

Dhanush Perera

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