Inzaf Dhaniyal
Al Sadh,Doha, Qatar
Summary
Diligent Shift Leader with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with Cashiering and adaptable to new processes and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
HMS Global
Doha, Qatar
06.2023 - Current
- Assisted in training new cashiers and customer service team members, enhancing speed of onboarding.
- Answered customer questions and provided store information.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Barista - Drive-Thru
Coffee valley
Dammam
01.2020 - 12.2021
- Recommended products based on solid understanding of individual customer needs and preferences
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Educated coworkers and customers about new products
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every each and every time an order is made
- Completed over 600 successful cash audits to correctly balance drawers at end of each shift
- Controlled line and crowd with quick, efficient service
- Made and served 200 café beverages per day with speed, quality and consistency.
Barista
Coffee Valley
Dammam
01.2019 - 12.2019
- Recommended products based on solid understanding of individual customer needs and preferences
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 72%
- Memorized ingredients and recipes for 16 specialty drinks
- Upsold cookie and croissant items with beverages, increasing store sales to SAR3650 within 3-month period
- Created over 40 drinks in average shifts with consistently positive customer satisfaction scores
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista Trainee
Coffee Valley
Dammam
09.2018 - 12.2018
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 60%
- Elevated customer loyalty by using strong verbal communication and product knowledge abilities to resolve customer problems
- Constantly expanded personal knowledge of coffee styles and varieties.
Education
G.C.E Advance Level -
Zahira College
08.2017
G.C.E Ordinary Level -
MataleZahira College
12.2013
Skills
- Customer Service Management
- Interpersonal Relations
- Quality Inspections
- Cash Handling
- Motivational Leadership
- Shift Scheduling
- Exceptional customer service
- Food preparation and safety
- Point of sale knowledge
- Opening and closing duties
Languages
- English, Very Good
- Hindi, Very Good
- Arabic, Very Good
- Tamil, Excellent
- Sinhala, Very Good
- Malayalam, Good
Certification
- Certified Highfield Level 2 Award in Food Safety for Catering (RQF)
Timeline
Shift Leader
HMS Global
06.2023 - Current
Barista - Drive-Thru
Coffee valley
01.2020 - 12.2021
Barista
Coffee Valley
01.2019 - 12.2019
Barista Trainee
Coffee Valley
09.2018 - 12.2018
G.C.E Advance Level -
Zahira College
G.C.E Ordinary Level -
MataleZahira College
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