Niraj Lakitha Perera
Athurugiriya
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Hilton Hotel
06.2024 - 01.2025
- Front Desk Operations: Check guests in and out, manage reservations, and handle billing
- Customer Service: Address guest inquiries, resolve complaints, and provide information about hotel amenities and local attractions
Member
Rotaract Club of Kelaniya
07.2023 - Current
- A noble desire to serve humanity, over the past years the club has given spirit and life to numerous projects, making an impact in the lives of countless people across the country by being a beacon of hope
Member
Tails of Freedom
08.2023 - Current
- Tails of Freedom is a registered non-profit organization, dedicated to the rescue, rehabilitation and advocacy of commercially bred companion animals in Sri Lanka
Education
Diploma in International Air Transport Association - Cabin Crew
Sri Lankan Aviation College
Katunayaka07.2024
Advanced Level Examination - Languages
Royal College
Colombo02.2024
Ordinary Level Examination - Arts
Vidura College
Colombo03-2021
Diploma in French Language - French
Alliance Francaise De Kotte
Colombo06.2022
Skills
- Deal With Challenging Work Conditions
- Ability To Work Under Pressure
- Communication Skill
- Team work
- Complaint handling
- Dispute resolution
Certification
ONQ PM Training, Hilton University, 07/24
Languages
English
Advanced
C1
French
Intermediate
B1
Sinhala
Proficient
C2
Disclaimer
I hereby declare that all the above information is correct and accurate.
References
- Mr. Wijenanda Rupasinghe, Senior Lecturer, University of Kelaniya, (+94) 71 430 0651
- Ms. Sachini Mathotaarachchi, Instructor in Cabin Crew and Image Consultancy, Sri Lankan Airlines, (+94) 77 5479 090
Personal Information
- Height: 183 cm
- Weight: 75 kg
Timeline
Guest Service Agent
Hilton Hotel
06.2024 - 01.2025
Member
Tails of Freedom
08.2023 - Current
Member
Rotaract Club of Kelaniya
07.2023 - Current
Diploma in International Air Transport Association - Cabin Crew
Sri Lankan Aviation College
Advanced Level Examination - Languages
Royal College
Ordinary Level Examination - Arts
Vidura College
Diploma in French Language - French
Alliance Francaise De Kotte
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