Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
DEANGELO PRELIS

DEANGELO PRELIS

Negombo

Summary

Enthusiastic and service-driven professional with over 4 years of experience in customer support and administrative operations, including 2+ years in team leadership roles. Skilled in delivering exceptional guest experiences, resolving inquiries with professionalism and empathy, and coordinating front-line service teams in high-pressure environments. Known for strong communication, attention to detail, and a calm, friendly demeanor. Now seeking to apply these strengths in a hospitality setting, with a passion for creating positive, memorable moments for guests. Fully committed to relocating and contributing to a world-class hotel or resort team in Dubai.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Admin

Levein Group – Treat It UK
- 10.2024
  • Managed appointment scheduling and prescription support for UK-based patients. Coordinated with pharmacies and ensured timely medication delivery. Handled patient queries, maintained compliance, and provided administrative support.
  • Remote, via Sri Lankan consultancy

Assistant Manager – Call Center Operations

Blockchain Medical Group
06.2023 - 10.2024
  • Supervised daily operations for 20+ team members. Trained staff on SOPs, performance standards, and quality assurance. Improved workflow and reduced call resolution time by 15%. Oversaw performance reviews and escalated critical issues appropriately.

Team Lead – Call Center Operations

Blockchain Medical Group
11.2021 - 06.2023
  • Monitored agent performance and implemented coaching strategies. Led scheduling, resource planning, and ensured SLA compliance. Collaborated with cross-functional teams to streamline service delivery.

Call Center Executive – SL Operations

Blockchain Medical Group
08.2021 - 11.2021
  • Handled inbound calls, patient registration, and insurance verification. Documented interactions in EMR systems while ensuring data confidentiality. Delivered accurate information and resolved complaints efficiently.

Marketing Executive

Ceylinco General Insurance
11.2020 - 04.2021
  • Promoted insurance products, conducted market research, and led generation. Managed client relationships and digital marketing campaigns.

Education

GED -

St. Peter's College
Negombo
01-2020

High School Diploma - 9 Subjects Passed, including English, Math, Science

St. Peter's College
Negombo, Sri Lanka
01.2017

Skills

  • Customer Service & Call Center Management
  • Team Leadership & Staff Training
  • PBX, CRM, EHR/EMR/HIS Systems
  • MS Office & Adobe Creative Suite
  • Problem Solving & Conflict Resolution
  • Healthcare Admin & Patient Coordination
  • Reporting & Data Documentation
  • Fast Learner
  • Complaint handling

Certification

  • Certificate in Graphic Design – Benedict XVI Catholic Institution
  • University of Cambridge ESOL: Flyers, KET

LANGUAGES

English
Sinhala

Timeline

Assistant Manager – Call Center Operations

Blockchain Medical Group
06.2023 - 10.2024

Team Lead – Call Center Operations

Blockchain Medical Group
11.2021 - 06.2023

Call Center Executive – SL Operations

Blockchain Medical Group
08.2021 - 11.2021

Marketing Executive

Ceylinco General Insurance
11.2020 - 04.2021

Customer Support Admin

Levein Group – Treat It UK
- 10.2024

GED -

St. Peter's College

High School Diploma - 9 Subjects Passed, including English, Math, Science

St. Peter's College

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DEANGELO PRELIS