DASS KAMALANATAH RAMAN
Kandy,2
Summary
Passionate about the connection between food, people the way that good food transforms. Left corporate field in 2019 in search of creating culinary experiences that brings family and people back to the table. For the last 6 years successfully involved working in a kitchen, constantly preparing daily menus and to experience conducting a complete food service operation. Working with a kitchen team and the progressive culinary practices makes the walk on next mile stone confidently. Experienced Customer service associate with over 11 years of experience. Confident in interactions with individuals in all levels. Detail oriented, organized and resourceful, multi task and effectively manage implementations. Strong Team worker and a people-oriented service provider.
Overview
18
18
years of professional experience
Work History
Cook
Spoon of Love
09.2019 - Current
- Ensuring food quality and taste is of the highest standard.
- Preparation on local and continental dishes.
- Managing inventory of stock and ordering raw materials.
- Planning menus and create daily specials.
- Maintaining health and hygiene in the kitchen.
- Cook food in a timely manner.
- Ability jump and take over for any station.
- Manage kitchen team and collaborate.
- Make sure plates are executed correctly and presently properly.
Customer Experience Associate
Dialog Axiata PLC
10.2011 - 08.2019
- Deliver the service satisfaction to customers.
- Identifying the customer issues and provide solutions.
- Analyze and update the records for future improvements.
- Marketing, promote products and complete the sale - up selling.
- Team managing, conducting motivational briefings and presentations to archive the team goals.
- Work as a team to archive all targets and support the division.
- Cashier, receive payment, maintain floats and develop the reports for banking and audit Purpose.
- Achieve all branch KPIs as an individual and as a team to sustain the branch operations.
- Updated with the knowledge of company products to ensure to deliver the accurate service without delay.
Contact Centre Associate
Dialog Axiata PLC
02.2008 - 10.2011
- Serve customers all over the island by providing the knowledge of product and services.
- Complete transactions with multi-tasking skills.
- Handle a large volume of customers with a service urgency.
- Identify the issue and provide immediate solution.
- More than 50+ customer interactions per day.
- Provide friendly and personalized service to maintain the first contact resolution.
Education
Higher Secondary Education -
St. Anthony's College
Sri LankaSecondary Level Education -
St. Thomas' College
Sri LankaSkills
- Cooking
- Food processing
- Food preparation
- Food service operations
- Kitchen organization
- Food safety
- System handling
- MS office
- CRM
- CPOS
- Oracle
- Adaptability
- Flexibility
- Team work
- Team management
- Leadership
- People interaction
- Communication
- Cashiering
- Billing collection
- Customer service
- Analyzing
- Marketing
- Retail sales
- Negotiation
Languages
- Tamil
- English
- Tamil
Timeline
Cook
Spoon of Love
09.2019 - Current
Customer Experience Associate
Dialog Axiata PLC
10.2011 - 08.2019
Contact Centre Associate
Dialog Axiata PLC
02.2008 - 10.2011
Higher Secondary Education -
St. Anthony's College
Secondary Level Education -
St. Thomas' College