Damith Hulangamuwa

• Processed direct and corporate inquiries while addressing urgent complaints and VIP management requests.
• Collaborated with the Commercial team by sharing inventory updates and creating rate variance reports.
• Oversaw daily operations to ensure team efficiency and productivity.
• Developed training programs to enhance staff skills and knowledge.
• Implemented process improvements to streamline workflow and reduce errors.
• Analyzed performance data to identify areas for operational enhancement.
• Led regular meetings to align team objectives and share updates.
• Managed resource allocation to optimize project outcomes and timelines.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Created monthly reports for senior management summarizing operational performance metrics.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Managed inventory levels to meet demand without overstocking, reducing waste.

Supervised and mentored reservations team, fostering a culture of knowledge sharing and service excellence.

Trained new team members in accordance with company standards to enhance operational performance.

Ensured compliance with property policies and procedures during all sales and reservations processes.

Generated pickup reports for three resorts, facilitating effective tracking and management.

Conducted quality checks on reservations entered across all three resorts, maintaining high accuracy.

Assigned priority emails to reservations team members, enhancing operational efficiency.

Addressed complaints, urgent matters, VIP requests, and management inquiries promptly.

Processed reservations via mail, telephone, or central reservation system, maximizing guest satisfaction.

• Delivered exceptional guest experiences across multiple Anantara and Avani properties.
• Implemented operational strategies to enhance service quality and efficiency.
• Managed diverse teams to maintain high standards in hospitality services.
• Conducted market analysis to identify trends and improve competitive positioning.

• Directed strategic planning initiatives to enhance hotel performance and guest satisfaction.
• Coordinated cross-departmental collaboration to ensure seamless operational execution.
• Managed vendor relationships to optimize service delivery and cost efficiency.
• Led training sessions to develop staff skills and improve service quality standards.
• Cultivated a positive workplace culture through effective team-building activities and communication.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Created reports summarizing progress against organizational goals and objectives.