Showmithira Pangusasarma

• Worked with customer service to handle escalated customer issues.
• Created staff schedules, approved requested time off, and updated reports.
• Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
• Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
• Developed process improvements and offered actionable solutions to correct recurring issues.
• Managed team workload to reach targets for specific tasks.
• Addressed customer service overflow to reduce complaints.

• Worked on the development and implementation of new social media strategies
• conducted market research and analyzed current trends
• Offered excellent customer service to clients requiring account opening, technical problem resolution, security inquiries, and a safe deposit box access
• Offered transactional customer services including but not limited to deposits, withdrawals, mail transaction, money transfers, and over-the-counter payments
• Educated clients on the safe use of the bank's mobile app and website and how to access customer support through these online channels

Bambalapitiya Religion- B English language- B Tamil Language- C Science- C Mathematics - C History- B English literature S Business studies & Accounting C

• Overall band score - 6.5
• CEFR Level - 82

• Member of Rotaract club of ACBT

Completed Modules

• ACC1100D ACCOUNTING
• ECF1100D ECONOMICS
• SBL1100D FOUNDATION OF BUSINESS
• SBL1400D INTRODUCTION TO BUSINESS ANALYTICS
• MAN1400D MANAGEMENT
• SBL1300D BUSINESS ENVIRONMENT AND MARKETS
• SBL1600D BUSINESS IDENTITY AND PROTOCOLS
• MKRT1600D MARKETING PRINCIPLES AND PRACTISES