Chula Sampath Dissanayake

• Managing and overseeing branch staff, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize sales, hire purchase collections, cash management, and inventory management to achieve peak performance levels.

• Responsible for organizing, build & drive the team to achieve set targets, overseeing all operational aspects including sales, marketing, customer care, distribution, service, human resources development, and administration of multiple stores within the assigned region of the country according to the company objectives and industry regulations. Required to spend full time visiting, checking, and evaluating nearly 10–12 retail outlets and a set of branch managers with 125 showroom staff in the assigned territory.
• Setting regional goals such as sales estimates and revenue projections.
• Cash, Inventory & Hire Purchase management
• Proceed with monthly checking to ensure that stores adhere to company regulations.
• Monitoring each store's/manager’s P&L reports.
• Addressing operational problems that arise.
• Liaising between regional branches and company headquarters.
• Making recommendations to senior management.
• Identify current and prospective sales and expansion opportunities
• Develop branch managers & staff by providing training, coaching, and motivation
• Organize regional campaigns & managing budgets
• Prepare & present reports on market movement and penetration
• Cultivate and grow a strong & committed team to sustain the business
• Apply innovative approaches and techniques to keep updated with the competition
• Built positive and productive relationships with store and field leadership
• Led targeted training programs to educate staff on product benefits and service capabilities

• Streamline hire purchase creations & collections according to company standards.
• Safeguard the company's hire purchase receivable by doing routine checks & field visits.
• Training, coaching, and supervising new shop staff members.
• Identified issues, analyzed information, and provided solutions to problems
• Prepared a variety of different written communications, reports, and documents

• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of the account.
• Reviewed accounts and provided recommendations regarding legal actions
• Conduct field audits when necessary.
• Appear to courts when necessary for the company's recovery matters.
• Follow-up & recovery of overdue credit & receivables of the company.
• Safeguard company receivables by planning routine checking when necessary

• Promoting group sales

• Liaising with dealers

• Credit evaluation

• Managing arrears & collections of assigned territory

• Field checking & customer visits when necessary

• Visited government institutions show, stores and community organizations to demonstrate products or services and answer questions from potential customers
• Learned about competitors' products and consumers' interests to answer questions and provide more complete information
• Promoting group sales
• Liaising with dealers.
• Credit evaluation
• Managing arrears & collections of assigned territory
• Field checking & customer visits when necessary

• Crew member & delivery rider

• Part-time employee

• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
• Verified orders prior to completing deliveries to avoid customer complaints
• Collaborated with customer service teams and management to resolve order issues or customer complaints
• Served customers promptly by smoothly collecting and delivering high volume of orders