Christopher De Alwis

Company Overview: Talent Modeling agency

• I continue to consult in an operational capacity
• Client relations
• Streamlining operations
• Talent acquisition
• Event coordination (national sport events & recreational event)
• Coordination of Commercial shoots and product launches
• Talent Modeling agency

• The company had approached me once again to develop and over see a new project on a contract basis.
• Arranged potential client contacts, cultivated relationships, and followed through all service needs.
• Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
• Devised business plan outlining concise and actionable targets and sales goals.
• Negotiated contracts and closed sales with new and existing clients.
• Set up and maintained global account management and reporting tools and processes.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Produced detailed and relevant reports for use in making business decisions.
• Restructured procedures through coordination with compliance director to create and execute projects.

• Finding new leads
• Attend conventions
• Market analysis
• Reinitiate dormant customers
• Meeting sales targets
• Negotiate sale contracts
• Customer account management

• Company Overview: Colombo / USA
• I have taken up the role of Head of Sourcing and Sales after a year of working as an executive
• Place orders with suppliers based on customers requirements
• Initiate and develop new products
• Price negotiation with suppliers
• Profit Margin analysis and increased margins while maintaining product integrity
• Inventory management and overview
• Logistic coordination
• Create monthly sales promotions
• Onboarding new suppliers and indoctrinating them in company policies and procedures
• Monitoring and building team sales growth
• Colombo / USA
• Compounding savings growth of 25% yearly
• Cost savings of over 100,000 USD weekly
• Introduced over 18+ new items to regular weekly orders
• Coordinating supply chains from 4 countries

• Product and property assessment
• Assessing Guides' and chauffeurs' performance
• Drafting service policies
• Handling clients and agent complaints and implementing processes to mitigate said issues
• Maintaining client feedback forms and addressing any lapse of service
• Service and product development
• Being the first point of contact for all on tour clients
• Managing company PR and social media outlets
• Creating the monthly newsletter
• Overseeing operational requirements for all departments
• Double-checking all bookings and requirements
• Maintaining and updating rates of properties
• Maintaining room allotments
• Making sure all reservations take advantage of promotional rates
• Developing company SOP

• Handling the 24 hour hotline 365 days
• Meeting and greeting VIP clients
• Answering any and all inquiries from clients and agents
• Logging client complaints and swiftly providing resolutions
• Double-checking reservations and special requests and dietary requirements of clients
• Providing agents with day to day updates
• Briefing chauffeurs and guides on tours
• Negotiating refunds with hotels
• Being the first point of contact for clients on tour

• Marketing packages to potential and existing clients
• Creating client database
• Negotiating terms and conditions with high-end clients
• Issuing commissions to clients
• Organizing events such as meeting and dinners for VIP clients outside the casino
• Acting as a translator for Thai clients
• Handling inquiries for clients from the Thai market
• Day to day meal plan for assigned clients
• Market research and implementation of strategies

• Departments covered:
• Front office
• House keeping
• F&B
• Kitchen
• Bar
• Accounts