Chirantha fernando

Position: IT Manager
Company: Onlegacy Holdings
Employment Type: Hybrid (80% Onsite, 20% Remote)
Duration: [2023-01-01] – Present

• Developed and implemented custom IT solutions tailored to address specific business needs, resulting in significant operational improvements and cost savings.
• Collaborated with cross-departmental teams to identify and fulfill IT requirements, ensuring seamless integration and robust security across systems.

• Managed the company’s IT infrastructure, including hardware, software, and network resources, to support business operations effectively.
• Reduced downtime by promptly diagnosing and resolving hardware and software issues, minimizing disruptions to critical workflows.

• Enhanced helpdesk performance by streamlining processes, leading to faster response times and higher user satisfaction levels.
• Provided tiered IT support, addressing complex technical issues and escalating when necessary to ensure resolution.

• Ensured the security of IT systems through proactive measures, including regular updates, audits, and compliance with industry standards.
• Implemented data protection and backup solutions to safeguard critical business information.

• Negotiated contracts and managed relationships with IT vendors to ensure cost-effective procurement of tools and services.
• Monitored IT budgets, ensuring alignment with organizational goals and maximizing return on technology investments.

• Operational Efficiency: Delivered custom IT solutions that streamlined operations, reduced costs, and improved productivity.
• System Reliability: Achieved high system uptime by addressing technical issues proactively and implementing robust monitoring systems.
• Enhanced User Experience: Boosted employee satisfaction by improving IT support processes and reducing average resolution times.

Position: Virtual Assistant (Remote)
Company: Medeirpes Pvt Ltd
Duration: 2020–2023

Key Responsibilities:

• Communication Management: Organized and streamlined communication via emails and phone calls, ensuring timely responses and effective interaction with clients and team members.
• Customer Service: Acted as the first point of contact for clients, resolving queries and maintaining high customer satisfaction levels.
• Scheduling & Coordination: Managed meeting schedules, travel arrangements, and accommodations for executives, ensuring seamless operations.
• Calendar Management: Maintained and updated managers' calendars to optimize workflow and prioritize tasks effectively.
• Data Management: Created, reviewed, and maintained customer spreadsheets and online records for accurate documentation.
• Market Research: Conducted thorough market research, analyzed data, and reported insights to assist in strategic decision-making.
• Presentation Preparation: Designed and prepared professional presentations tailored to client and company requirements.
• Administrative Support: Assisted employees with various administrative tasks, ensuring efficient office operations.

Key Achievements:

• Gained hands-on experience with cloud services, desktop sharing, and VoIP tools to enhance communication and productivity.
• Mastered word-processing software (MS Office) and spreadsheet tools to streamline data organization and reporting.
• Effectively utilized online calendars and scheduling platforms like Google Calendar for improved task management.
• Developed strong organizational and time management skills, ensuring deadlines were consistently met.
• Maintained excellent communication skills across phone, email, and instant messaging platforms, fostering strong relationships with clients and colleagues.

Technologies and Tools Used:

• Desktop sharing and remote collaboration tools(Ms Teams).
• MS Office Suite (Word, Excel, PowerPoint).
• Maintained a professional online presence for executives by managing social media accounts and email correspondence.
• Google Workspace (Gmail, Google Calendar, Google Sheets).
• Cloud services for data storage and sharing (e.g., Google Drive).