Chaturanga Rajapaksha
Balalla,Pola Road
Summary
Experienced Assistant IT & Network Manager with a demonstrated history of working in the Telecommunications/ICT industry.
Skilled in Solution Design, Implement and management for MSME Business (Unified Communications, Voice Over IP, Infrastructure Development, Software Solutions, ELV etc.)
Strong support professional with a Bachelor's degree focused in Information Technology from Middlesex University London.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Assistant IT & Network Manager
SLTMobitel
Colombo
01.2024 - Current
- Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitored performance of LAN and WAN and identified potential problems.
- Developed and implemented security policies to protect data across the network.
- Installed and configured servers for various applications such as email, web hosting, file sharing.
- Performed troubleshooting to resolve network issues in a timely manner.
- Provided technical support to users on network-related issues.
- Created detailed documentation for the entire network architecture and configurations.
- Optimized existing networks by replacing outdated hardware components with newer ones.
- Deployed VoIP solutions across multiple sites for better communication between employees.
- Assisted in designing secure remote access solutions for mobile users over VPNs.
- Worked with IT teams from other departments like Systems Administration and Security Operations to ensure seamless operations.
- Trained end users about best practices related to security while accessing corporate networks.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
IT & Network Officer
SLTMobitel
Colombo
06.2020 - 01.2024
- Proposed Designed and Implemented Solutions for SME Business Development
- Monitored system performance to promote network speed, availability and reliability.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Held primary responsibility for availability and reliability of network infrastructure.
- Educated and trained personnel on new technologies.
- Performed disaster recovery tasks and data backups to mitigate damages.
- Provided high-level connectivity support for corporate and business partner systems.
- Assisted clients and employees by explaining how to properly use network equipment.
- Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
- Researched and recommended network equipment and peripheral devices.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
Senior Customer Care Officer
SLTMobitel
Colombo
06.2014 - 06.2020
- Provided customer service support to clients, ensuring their inquiries were answered promptly and professionally.
- Developed strategies to improve customer satisfaction levels and ensure repeat business.
- Resolved customer complaints in a timely manner, mitigating potential damage to company reputation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Technical Officer/Access Control Systems
MicroImage PVT Ltd
Colombo
- Installation and Configuration of bio-metric devices used for capturing employee attendance and access controlling Installing and configuration of software routines related to the data downloading and handling data templates Doing network cabling required for data transmission Maintain Microimage internal servers and computer network
Guest Lecturer
English Department of Textile Industry
Kurunegala
- Prepared lectures and course materials for students.
- Developed lesson plans to ensure educational objectives are met.
- Engaged with students by facilitating discussions and providing feedback on their work.
- Organized guest speakers to present on various topics during class sessions.
- Attended faculty meetings regularly to discuss teaching strategies and student progress.
- Designed activities that promote critical thinking skills among students.
Education
Bachelor of Science - Information Technology, Telecommunications Technology
Middlesex University
London12-2016
High School Diploma -
City & Guilds
12-2013
High School Diploma -
Rajarata University of Sri Lanka
02-2009
Some College (No Degree) - GCE A/L
UB Wanninayake National School
Balalla12-2007
Skills
- Communications Equipment Operation
- Technical Expertise
- Equipment Maintenance
- Intelligence Gathering
- Mission Planning
- Stress Management
- Operations Monitoring
- Community Relations
- Innovation and Creativity
- Information Security
- LAN and WAN Administration
- Network Security
- Application Configuration
- Technical Troubleshooting
- Team Collaboration
- User Support
- VMware and Oracle VM
- Cloud Management
- VoIP Systems
- Infrastructure Planning
Websites
Additional Information
- ACHIEVEMENTS , HR Award for Best Learner - SLT Award by SLT HCS
Certification
- CCNA
- RCNA
- CE Asterisk
- Isabel
Languages
Sinhalese
First Language
English
Advanced (C1)
C1
Timeline
Assistant IT & Network Manager
SLTMobitel
01.2024 - Current
IT & Network Officer
SLTMobitel
06.2020 - 01.2024
Senior Customer Care Officer
SLTMobitel
06.2014 - 06.2020
Technical Officer/Access Control Systems
MicroImage PVT Ltd
Guest Lecturer
English Department of Textile Industry
Bachelor of Science - Information Technology, Telecommunications Technology
Middlesex University
High School Diploma -
City & Guilds
High School Diploma -
Rajarata University of Sri Lanka
Some College (No Degree) - GCE A/L
UB Wanninayake National School
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