Chathura Bandara
Bandaragama
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Specialist
Ansell
11.2022 - Current
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Monitoring the smooth on-boarding process with the HRIS integration with the active directory for employees
- Monitoring and managing primary AD/AAD for permissions and rules
- Handling the IT budgets and delivering the projects
- Mentoring and training fellow colleagues for new developments
- Strong experience in MS hyper-v, SCCM, D365 ERP, M365 systems.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Assistant System Administrator
R I L Property PLC
01.2022 - 11.2022
- Maintained current software licenses for computers and mobile devices.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Responsible in configuring PABX systems and troubleshooting the issues.
Executive - IT
Inoac Polymer Lanka (Pvt) Ltd
06.2016 - 01.2022
- Assisted clients with diagnosis of software and hardware issues and concerns
- Introduced new methods, practices, and systems to reduce turnaround time.
- Responsible for installing,managing and configuring network systems.
- Manage the ERP system and handle on-time issues of the stakeholders.
- Experience in handling Microsoft, M365, Vmaware, backups and AD systems.
Technical Support Executive
N-able (Pvt) Ltd
10.2014 - 06.2016
- Analyzed and developed service goals for in-bound call center.
- Managed customer contact center with [Number] support representatives.
- Identified key technology defects to streamline problem resolution.
- Troubleshooting on-time issues with users over the phone and providing solutions.
- Logging complains in the service desk ticketing system and escalating the issues.
Technical Officer
Airtel
01.2013 - 06.2014
- Responsible for CS configurations in MSC, HLR, UMG.
- Circuit activation and troubleshooting.
- Outbound calling to the customers and checking RF issues in cellular networks.
- Responsible for analyzing call drops and performance analyzing in core network.
Education
BCS Post Graduate Diploma - Information Technology
BCS
Colombo05.2021
Full Technological Diploma - Computer Networking And Telecommunications
City & Guilds
Colombo04.2016
Skills
- Infrastructure Updates
- Network Administration
- Network Monitoring
- Infrastructure Optimization
- Service Level Agreements
- Training Junior Team Members
- Project Management
- Network Infrastructure Support
- Dell Servers
- Budget Management
- Customer Satisfaction
Certification
Completed Fortinet NSE4 training in 2016
Microsoft AZ900
AWS Solutions architect - Associate
Timeline
Senior Infrastructure Specialist
Ansell
11.2022 - Current
Assistant System Administrator
R I L Property PLC
01.2022 - 11.2022
Executive - IT
Inoac Polymer Lanka (Pvt) Ltd
06.2016 - 01.2022
Technical Support Executive
N-able (Pvt) Ltd
10.2014 - 06.2016
Technical Officer
Airtel
01.2013 - 06.2014
BCS Post Graduate Diploma - Information Technology
BCS
Full Technological Diploma - Computer Networking And Telecommunications
City & Guilds
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