Chathupa Paththini Wasam
Melbourne
Summary
Dynamic professional with a strong background in healthcare and customer service, demonstrated through successful roles at Galle IT Solutions, Hotel Refresh Blue and Commercial Bank, Galle. Skilled in physical rehabilitation and customer interaction, I excel in creating personalized care strategies and improving service quality. Proven ability to enhance patient and client satisfaction through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
Burger King
04.2023 - 08.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Physiotherapy Intern
Oulunkylän Kuntoutuskeskus
04.2023 - 04.2023
- Devised creative treatment plans for individuals suffering from injuries or diseases.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Conferred with other health care staff to enhance rehabilitation or maintenance of function.
Assistant Physiotherapist
Active Care Physio
12.2021 - 10.2022
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
Receptionist
Hotel Refresh Blue
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Physiotherapy Intern
Devsiri Sevana Age Care
04.2021 - 11.2021
- Established physical therapy operational strategies by evaluating trends, establishing critical measurements and determining productivity and quality patient-service strategies.
- Developed physical therapy financial strategies by estimating, forecasting and anticipating requirements, trends and variances.
Physiotherapy Intern
Asiri Central Hospital
04.2021 - 11.2021
- Collaborated with hospital departments and community agencies to deliver coordinated care.
- Responded to established emergency procedures to promote patient safety and care.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
- Monitored patient progress and adjusted treatment plans accordingly.
- Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
Physiotherapy Intern
Impulse Health Care
01.2019 - 11.2021
- Worked one-on-one to restore function, relieve pain and prevent disability.
- Devised creative treatment plans for individuals suffering from injuries or diseases.
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Administered initial and on-going assessments of patient's condition.
Cashier
Sahana Restaurant
05.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Banking Customer Service Representative
Commercial Bank, Galle
10.2018 - 10.2019
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Retail Sales Associate
Galle IT Solutions
08.2017 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor Of Health Care In Physiotherapy - Physiotherapy
Metropolia University of Applied Sciences
Helsinki, Finland2023
Advanced Diploma In Physiotherapy - Physiotherapy
International Institute of Health Sciences
Welisara, Sri Lanka2021
Skills
- Healthcare Practice Coordination
- Personalized Care Strategies
- Care Plan Development
- Physical Rehabilitation
- Quality Improvement Plans
- Customer interaction
- Cash handling expertise
- Sales expertise
- Strong teamwork
Accomplishments
- https://urn.fi/URN:NBN:fi:amk-2023051410637
Timeline
Restaurant Team Member
Burger King
04.2023 - 08.2024
Physiotherapy Intern
Oulunkylän Kuntoutuskeskus
04.2023 - 04.2023
Receptionist
Hotel Refresh Blue
04.2022 - 09.2022
Assistant Physiotherapist
Active Care Physio
12.2021 - 10.2022
Physiotherapy Intern
Devsiri Sevana Age Care
04.2021 - 11.2021
Physiotherapy Intern
Asiri Central Hospital
04.2021 - 11.2021
Cashier
Sahana Restaurant
05.2020 - 04.2021
Physiotherapy Intern
Impulse Health Care
01.2019 - 11.2021
Banking Customer Service Representative
Commercial Bank, Galle
10.2018 - 10.2019
Retail Sales Associate
Galle IT Solutions
08.2017 - 08.2018
Bachelor Of Health Care In Physiotherapy - Physiotherapy
Metropolia University of Applied Sciences
Advanced Diploma In Physiotherapy - Physiotherapy
International Institute of Health Sciences
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