CHARLENE JESSICA SENANAYAKE
Wattala
Summary
Dedicated professional with expertise in Microsoft Office, Excel, and Windows operating systems. Skilled in hardware and network troubleshooting, providing exceptional customer and end-user support. Strong communication and teamwork abilities enhance collaborative environments.
Overview
7
7
years of professional experience
4038
4038
years of post-secondary education
1
1
Certification
Work history
Executive – IT Support
Janashakthi Limited (JXG)
Colombo
2023.11 - Current
- Granted full administrative access to critical platforms, including: Microsoft 365 Admin Center (Azure AD), CrowdStrike Falcon Console, Hutch SMS Portal, Corporate Firewall Management Interface.
- Configured and deployed new laptops for employees, ensuring full functionality and security compliance.
- Set up and integrated employee email accounts, user profiles, and permissions within the organizational system.
- Provided technical support to employees for laptop-related issues, including troubleshooting hardware/software errors and connectivity problems.
- Installed and configured networked printers across multiple user machines.
- Collaborated with IT and operations teams to ensure smooth onboarding and device readiness for new hires.
Executive Sales and Marketing
Informatics Institute of Technology (IIT Campus)
Colombo
2023.04 - 2023.11
- Helped students choose suitable degree programs
- Attended education exhibitions and school visits, including outstation events
Arts and Crafts Teacher Shadow
Bishop's College
Colombo
2020.02 - 2023.05
- Shadow for an Arts and Crafts Teacher with Down syndrome at Bishop’s College since 2020 February.
Secretary
Mr. D.M.Swaminathan Associates
Colombo
2019.01 - 2019.08
- Performed duties as a secretary to Attorneys-at-Law and Notary Public.
Education
GCE Advanced Level - Arts
Bishop’s College
Colombo08.2018
GCE Ordinary Level -
Bishop’s College
Colombo12.2015
Certificate in Cyber Security & Ethical Hacking (C|CSEH) V2 - IT
CICRA Campus (PVT) Ltd
Colombo 2024.09 - 2024.11
BSc. Honors - Business Information Systems Management
International College of Business & Technology
Colombo 2023.07 - 2024.12
Higher National Diploma - Software Engineering and Computing
International College of Business & Technology
Colombo 2019.02 - 2021.10
Introduction to computer - International Computer Driving License Certificate Program
Esoft Metro Campus
Colombo 2018.03 - 2018.08
Skills
- Microsoft Office / Excel
- Hardware and network troubleshooting
- Windows operating systems
- Customer and end-user support
- Communication and teamwork
Certification
I hereby certify that the above information provided is true and correct to the best of my knowledge.
Non-Related Refree
- Rt. Rev. Dushantha Rodrigo, Bishop of Colombo, Bauddhaloka Mawatha, Colombo, 07, +94718460111
- Mr. Sasitha Withanachchi, Executive - IT Support Specialist, Janashakthi Limited (JXG)
39th Floor, Mireka Tower, 324 Havelock Road, Colombo 05
+94 77 571 6992
Timeline
Certificate in Cyber Security & Ethical Hacking (C|CSEH) V2 - IT
CICRA Campus (PVT) Ltd
2024.09 - 2024.11
Executive – IT Support
Janashakthi Limited (JXG)
2023.11 - Current
BSc. Honors - Business Information Systems Management
International College of Business & Technology
2023.07 - 2024.12
Executive Sales and Marketing
Informatics Institute of Technology (IIT Campus)
2023.04 - 2023.11
Arts and Crafts Teacher Shadow
Bishop's College
2020.02 - 2023.05
Higher National Diploma - Software Engineering and Computing
International College of Business & Technology
2019.02 - 2021.10
Secretary
Mr. D.M.Swaminathan Associates
2019.01 - 2019.08
Introduction to computer - International Computer Driving License Certificate Program
Esoft Metro Campus
2018.03 - 2018.08
GCE Advanced Level - Arts
Bishop’s College
GCE Ordinary Level -
Bishop’s College