Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charith Tashen Fernando

Charith Tashen Fernando

Pannipitiya

Summary

Experienced Food & Beverage Service Attendant with over 4 years in fast-paced hospitality settings. Specializes in delivering exceptional customer service by greeting guests, taking orders, serving food and beverages, and ensuring a clean dining environment. Proficient in managing multiple tables, handling special requests, and collaborating effectively with kitchen and bar staff to enhance overall dining experience. Strong focus on maintaining hygiene standards, upselling menu items, and creating a welcoming atmosphere to drive customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Food & Beverage Service Attendant

Cinnamon Life City of Dreams
05.2024 - Current
  • Delivered exceptional guest service by greeting and seating guests, anticipating needs, and providing personalized recommendations to enhance dining experience.
  • Efficiently managed the order-taking process, ensuring accuracy, upselling premium menu items, and accommodating specific dietary preferences or restrictions.
  • Delivered food and beverages with attention to detail, ensuring the correct presentation, temperature, and timing to meet service standards.
  • Demonstrated strong problem-solving abilities by proactively addressing guest concerns or complaints, ensuring swift resolution and maintaining guest satisfaction.
  • Coordinated with kitchen, bar, and management staff to ensure smooth communication and seamless service during peak hours, ensuring prompt order fulfillment and minimal delays.

Food & Beverage Service Attendant

Kingsbury Hotel
08.2022 - 05.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient seating arrangements.
  • Accurately took food and beverage orders, offering menu suggestions and accommodating special dietary requests.
  • Served food and beverages promptly, ensuring accuracy and presentation standards.
  • Monitored guest satisfaction, addressing concerns or special requests to ensure a positive dining experience.
  • Maintained cleanliness and organization of dining areas, ensuring tables and spaces were tidy and ready for guests.

Food & Beverage Service Attendant

Pegasus Reef Hotel
02.2020 - 08.2021
  • Served food and beverages promptly, ensuring accuracy and presentation standards.
  • Monitored guest satisfaction, addressing concerns or special requests to ensure a positive dining experience.
  • Adhered to health and safety regulations, ensuring food hygiene and cleanliness standards were met.
  • Assisted in managing service for events, banquets, and large groups, ensuring smooth operations and guest satisfaction.

Education

GCE Ordinary Level -

St. Joseph's College
04.2018

High School Diploma -

VTA
Maharagama, Sri Lanka

Skills

  • Collaborative teamwork

  • Analytical problem-solving

  • Strong work ethic

  • Effective communication

  • Quickly adjusting to change

  • Leadership development

  • Detail-oriented approach

  • Effective communication skills

  • Dedicated work ethic

Languages

English
Sinhalese

Timeline

Food & Beverage Service Attendant

Cinnamon Life City of Dreams
05.2024 - Current

Food & Beverage Service Attendant

Kingsbury Hotel
08.2022 - 05.2024

Food & Beverage Service Attendant

Pegasus Reef Hotel
02.2020 - 08.2021

GCE Ordinary Level -

St. Joseph's College

High School Diploma -

VTA

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Charith Tashen Fernando