Chanaka Jayamaha
Rambukkana
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
13
13
years of professional experience
Work History
Manager - Tour
Seasons Worldwide (Pvt) Ltd
Rambukkana
09.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager of Operations
Kanwel Holidays (Pvt) Ltd
Colombo
10.2018 - 08.2021
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Senior Tour Executive
World Travel centre Colombo (Pvt) Ltd
Colombo
10.2016 - 10.2018
- Resolved customer complaints promptly and professionally.
- Organized and coordinated travel arrangements for groups of 10-50 people, including airfare, hotel accommodations, ground transportation, and activities.
Online Reasercher
Holborn Assets Ltd
Colombo
01.2015 - 09.2016
- Developed survey instruments, analyzed data, and prepared reports for a variety of research projects.
Assistant Farm Manager
Carbenz Partnership
Aukland
01.2012 - 03.2014
- Organized and supervised the planting, harvesting, storage, and sale of crops.
Computer Demostrator
Sabaragamuwa University
Balangoda
01.2011 - 02.2012
Education
Bachelor of Arts - Economics
Sabaragamuwa University
Balangoda, Sri Lanka09-2010
Skills
- Meetings And Presentations
- Negotiation
- Customer Service
- Marketing
- Documentation Management
Languages
SabaragamuwaSabaragamuwaDemonstratorAucklandCarbenzResearcherKanwelSinhala
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Manager - Tour
Seasons Worldwide (Pvt) Ltd
09.2021 - Current
Manager of Operations
Kanwel Holidays (Pvt) Ltd
10.2018 - 08.2021
Senior Tour Executive
World Travel centre Colombo (Pvt) Ltd
10.2016 - 10.2018
Online Reasercher
Holborn Assets Ltd
01.2015 - 09.2016
Assistant Farm Manager
Carbenz Partnership
01.2012 - 03.2014
Computer Demostrator
Sabaragamuwa University
01.2011 - 02.2012
Bachelor of Arts - Economics
Sabaragamuwa University
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