Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Disclaimer
Personal Information
Affiliations
Languages
References:
Declaration:
Timeline
Generic
Champika Dilrukshi Welitharage

Champika Dilrukshi Welitharage

Panadura

Summary

Dynamic logistics professional with extensive experience at Jetgoo Logistic (Pvt) Ltd, excelling in inventory management and customer service. Proven track record in developing logistics strategies that enhanced operational efficiency and reduced costs. Adept at resolving complex issues while maintaining strong client relationships, driving business growth and ensuring service excellence.

Overview

17
17
years of professional experience

Work History

Logistics Manager (Local)

Jetgoo Logistic (Pvt) Ltd
Colombo
03.2024 - Current
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Created and updated standard operating procedures for logistics operations.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Assisted in the development of logistics strategies to support business growth and expansion.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Monitored and reported on transportation costs, ensuring adherence to budget constraints.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Oversaw loading and unloading activities at warehouses and distribution centers.

Head of Services (services Manager)

Commonline express (Pvt) Ltd
08.2020 - 02.2024
  • Head of the Customer Service Department, Key Accounts Department, and QA & Compliance Department.
  • Dealing with client complaints and resolution actions.
  • Island-wide branch inspection, service maintenance, and development.
  • Handling shuttle operations and fuel operations to maintain costs.
  • Training and mentoring new managers, coordinating with team leaders, and branches.
  • Performance reports were prepared for presentation to senior management.
  • Maintaining a good reputation with key clients and retaining clients requires maximum effort.
  • Handling and managing issues and gaps in management directly with service assistant managers.
  • Direct visits to departments located throughout the island, and branches of other departments, to finalize critical cases.
  • Daily warehouse visits for searching in unidentified and mismatched packages of assigned key accounts.
  • Sending reports of returned orders monthly, by calling for customer confirmations.
  • Guide and review the duties and job responsibilities of Key Account Managers, Customer Service Managers, and QA/Compliance Managers.
  • Overall, high performance quality. And building and developing the need to maintain an attitude of company members.

Client Relationship Executive

Fardar Express Domestic (Pvt) Ltd
04.2019 - 07.2020
  • Online customer handling in an efficient manner.
  • Island-wide branch auditing (CPP)
  • Acted as the head of customer care and returns for the key accounts department.
  • Invoicing
  • Filling reports on customer interactions and transactions, investigating inquiries, complaints, and taking actions.
  • Dealing with customer complaints, department members, and returns department members, as well as issues regarding 'cash on delivery' by branches island-wide.

Branch Head

Fardar Express Domestic (Pvt) Ltd
08.2018 - 04.2019
  • Supervising an online call center.
  • Summary Balancing
  • Petty Cash Handling and Controlling (Branch)
  • Online customer handling in an efficient manner.
  • Supervising and in charge of overseeing branch functions.

Administrative & Production Executive

City Cycle Industries Manufacturing (Pvt) Ltd
10.2008 - 07.2018
  • Follow up on the annual tenders for every key account.
  • Preparation of daily overtime records, recording of daily attendance, and solving attendance-related activities.
  • Maintaining stock of the section and coordinating the production activities.
  • Preparation of the report when management is required.
  • Handling daily attendance, attendance-related matters, and solving the problem.
  • Checking and supervising the production and checking of daily production and quality targets.
  • Ensure optimum utilization of resources in the section.
  • Responsible for carrying out the annual stock-taking of each site.
  • Manage inventory and customer delivery performance to help the company achieve its vision for operational excellence.
  • Petty cash control, making the vouchers payment, follows up from the CCI Finance Manager.
  • Preparation of reports to management when required.
  • Handling of manpower to achieve the targets.

Education

GCE (O/L) - 4 D & 3 C

GCE (A/L) - B, C, & S

Skills

  • Inventory management
  • Logistics strategy
  • Transportation management
  • Cost analysis
  • Standard operating procedures
  • Customer service

Extracurricular Activities

Senior prefect & president of School Literacy Organization & non drugs organization School House Captain 1999-2000 Contributed to Social Service

Disclaimer

I certify I do hereby declare that the aforesaid particulars are true and accurate to the best of my knowledge.

Personal Information

  • Gender: Female
  • Nationality: Sri Lankan
  • Marital Status: Single

Affiliations

· Senior prefect & president of School Literacy Organization & non drugs organization -

· School House Captain 1999-2000.

· Contributed to Social Service.

Languages

Sinhala
First Language
English
Intermediate (B1)
B1

References:

Gayathri Perera
Finance Manager

Commonline Express (Pvt) Ltd, Jetgo Logistic (Pvt) Ltd, N.J.V
N.J.V. Cooray Mawatha, Royal Gardens, Rajagiriya
071 1807752

Safaa Thahir

General Manager, City Cycle Industries (Lumala)

No. 119, Old Galle Road, Henamulla, Panadura
077 108 8518

Declaration:

I certify that I do hereby declare that the aforesaid particulars are true and accurate to the best of my knowledge

.........................................                                                                                                    ...............................

C. D. Welitharage Date                                                                                                         Date

Timeline

Logistics Manager (Local)

Jetgoo Logistic (Pvt) Ltd
03.2024 - Current

Head of Services (services Manager)

Commonline express (Pvt) Ltd
08.2020 - 02.2024

Client Relationship Executive

Fardar Express Domestic (Pvt) Ltd
04.2019 - 07.2020

Branch Head

Fardar Express Domestic (Pvt) Ltd
08.2018 - 04.2019

Administrative & Production Executive

City Cycle Industries Manufacturing (Pvt) Ltd
10.2008 - 07.2018

GCE (O/L) - 4 D & 3 C

GCE (A/L) - B, C, & S

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Champika Dilrukshi Welitharage