Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic
Champali Wijayanayake

Champali Wijayanayake

Kundasale

Summary

Dynamic professional with a proven track record at Dialog Axiata PLC, excelling in credit risk analysis and relationship management. Adept at driving digitization initiatives and enhancing operational efficiency, I leverage strong communication and strategic thinking skills to deliver exceptional results and foster positive stakeholder relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Coordinator - Group Credit Operations

Dialog Axiata PLC
Colombo 02
12.2024 - Current
  • Detail-oriented and analytical Credit Analyst involved in assessing credit data, managing credit dashboard and payment histories to evaluate risk and recommend credit approvals. Skilled in financial modeling, credit risk analysis, and relationship management. Proven ability to enhance portfolio quality.

Executive - Group Business Control

Dialog Axiata PLC
Colombo
01.2022 - 12.2024
  • Executive responsible for managing collection confirmations, managing Bank reconciliations, collection monitoring, cancellations and reporting, internal and external vendor handling, customer request handling (corporate), driving digitization automations, updating and authorizing payments while establishing and carrying out divisional and organizational goals, policies and procedures.
  • This role includes a skill set that includes financial acumen, leadership abilities, strategic thinking, and a strong understanding of both manual and automated processes.
  • Additionally, effective communication skills for managing relationships with internal and external stakeholders.
  • This emphasis on driving digitization and suggests a focus on staying abreast of technological advancements and implementing solutions that improve operational efficiency.

Customer Experience Associate

Dialog Business Services
Colombo
01.2019 - 02.2022
  • Customer service agent responsible for greeting customers, assisting with the organization products and services, identifying customer need and resolving customer issues while adhering to procedures and guidelines within the company by using empathy, adaptability and good communication ultimately developing good customer relationship providing an overall positive customer experience.

Education

Masters in Business Administration -

London Metropolitan University
01.2024

L7 PGDP - Strategic Management and Leadership

Esoft Metro Campus
01.2022

GCE O/L and A/L Examination -

Girls High School
Kandy
01.2017

Skills

  • Communicative skills
  • Compering skills/ announcing
  • Collaboration Skills
  • Problem Solving
  • Customer handling
  • Strategic thinking
  • Digitization driving
  • Public speaking
  • Event coordinating
  • Relationship management
  • Bank reconciliation
  • Process automation
  • Collection monitoring
  • Team collaboration

Certification

  • Lean Six Sigma Yellow Belt
  • Creating a culture of service by NASBA (National Association of State Boards of Accountancy)
  • HR foundations by SHRM
  • Managerial Economics by NASBA
  • Guide to corporate Governance
  • Data Citizen Bronze by Data Science Academy
  • Information security awareness by TrustVault

References

Perumal Elancgoan, Regional Manager, Retail Operations, Dialog Axiata PLC, 777335491, Perumal.Elancgoan@dbs.dialog.lk

Languages

  • English
  • Sinhala

Timeline

Coordinator - Group Credit Operations

Dialog Axiata PLC
12.2024 - Current

Executive - Group Business Control

Dialog Axiata PLC
01.2022 - 12.2024

Customer Experience Associate

Dialog Business Services
01.2019 - 02.2022

Masters in Business Administration -

London Metropolitan University

L7 PGDP - Strategic Management and Leadership

Esoft Metro Campus

GCE O/L and A/L Examination -

Girls High School

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Champali Wijayanayake