CHAMINDA LAKMAL RUPASINGHE
Pannipitiya
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meet needs and promotes site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons.
Overview
1
1
Language
27
27
years of professional experience
Work History
RESIDENT MANAGER
Moi Induruwa by DBI
07.2026 - 10.2026
- Oversaw daily activities of support staff to enhance service delivery and resident satisfaction.
- Responded to emergencies involving staff or residents and coordinated response efforts to maintain safety and resolve incidents.
- Coordinated communication among property management, staff, and customers to ensure clarity and effective issue resolution.
CASHIER AND CUSTOMER AGENT IN US
Sherman Way Chevron Food Mart/Gas Station
North Hollywood
10.2025 - 06.2026
- Delivered prompt, efficient, and courteous customer service to enhance customer satisfaction
- Maintained customer-friendly environment while effectively resolving issues
- Assisted customers with purchases at cash register, ensuring smooth transaction process
- Received cash from customers and gave correct change
- Performed all regular cleaning activities
- Ordered and stocked merchandise based on inventory needs.
RESTAURANT MANAGER
Seaburry Restaurant
Westwood
04.2025 - 10.2025
- Managed Sri Lankan restaurant and bar in busy area of Westwood, CA
- Supervised and trained 5 staff, ensuring efficient service and collaboration
- Coordinated in-house special events and catering, enhancing guest experience and revenue
- Collected and processed customer orders, served food, and resolved customer concerns to maintain high satisfaction
- Served food to tables efficiently orders and catering orders
SALES ASSOCIATE
7-Eleven Store
Reseda
02.2025 - 04.2025
- Delivered prompt, efficient, and courteous customer service to enhance customer satisfaction
- Assisted customers with purchases at cash register, ensuring accurate and timely transactions
- Received cash from customers and gave correct change
- Kept customer-friendly environment including during problem-solving
- Ordered and restocked merchandise based on store evaluations to maintain optimal inventory levels
- Executed routine cleaning tasks to maintain store cleanliness and hygiene
SALES ASSOCIATE
Sherman Way Chevron Food Mart/Gas Station
North Hollywood
10.2019 - 02.2025
- Assisted customers with sales transactions at the cash register, ensuring smooth checkout process
- Delivered prompt and courteous customer service, enhancing overall shopping experience
- Fostered friendly atmosphere while resolving customer concerns, improving satisfaction
- Received cash from customers and gave correct change
- Ordered and stocked merchandise after store evaluation
- Executed routine cleaning tasks to maintain store cleanliness
GUEST SERVICES MANAGER
Cinnamon Grand Hotel-Colombo 03
Colombo
02.2008 - 10.2019
- Managed team of front desk agents, supervising personnel in issue resolution.
- Monitored customer service operations, ensuring adherence to quality standards.
- Developed strategies that enhanced customer satisfaction and minimized complaints.
- Resolved customer-staff conflicts promptly, fostering a positive service environment.
- Conducted regular performance reviews for guest service staff members.
- Assisted in the recruitment, training and management of Guest Service staff.
- Addressed customer concerns promptly and professionally.
- Responded to and resolved guest issues or complaints.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Coordinated special events or activities related to guest services.
- Monitored reservations to track incoming parties and special events.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Delegated work to staff, setting priorities and goals.
FRONT OFFICE EXECUTIVE
Galle Face Hotel-The Regency Colombo 03
Colombo
03.2004 - 02.2008
- Led the guest relations team, managed reception staff, and coordinated bell operations and valet services.
- Supported team in effectively addressing guest needs and concerns, contributing to improved guest satisfaction. the Rooms Division Manager and Front Office Manager in handling crisis situations and VIP moments.
- Greeted customers, answered inquiries, and directed them to appropriate departments to enhance guest experience.
- Provided customer service support to clients over the phone and in person.
- Updated guests' information in computer databases accurately and regularly.
- Organized incoming mail and distributed it accordingly.
- Preparing the front office statistics for the management.
TRAINEE-STEWART (IN SERVICE TRAINING)
Hilton Colombo
Colombo
02.2002 - 08.2002
- Communicated guest needs clearly with kitchen, banquet, and service teams.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
TRAINEE COOK
Taj Samudra
Colombo
07.2000 - 01.2001
- Prepared ingredients for dishes by washing, peeling, and chopping vegetables to ensure efficiency in meal service.
- Followed recipes accurately to ensure consistent quality of dishes served.
- Set up buffet tables with food items per head chef's instructions to create an appealing presentation for guests.
- Ensured cleanliness of work areas, equipment, and utensils during service to maintain hygiene standards.
- Monitored food storage temperatures to ensure compliance with safety standards.
IN-SERVICE TRAINING(AS A ROOM BOY/HOUSEMAN)
Galadari Hotel-Colombo
Colombo
06.1999 - 12.1999
- Cleaned and organized public areas such as the basement, staff lockers, pool, and health club.
- Cleaned guest rooms at Galadari Hotel Colombo following housekeeping standards.
- Restocked room supplies and minibar items before guest arrival.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
Certificate -
Ceylon Hotel School and School of Tourism
Colombo, Sri Lanka01-2000
High School Diploma -
Royal College
Colombo01-1998
GED -
Presidents College
MaharagamaSkills
- Event Coordination
- Guest Relations Management
- Property management
- Crisis management
- Conflict Resolution
- Staff scheduling
- Incident response
Accomplishments
- Awarded as an employee of the month of June 2005 at the Galle Face Hotel Colombo 3.
- Awarded as a employee of the Year 2005 at the Galle Face Hotel Colombo 3
ACTIVITIES AND HONORS
Successfully completed the official overseas course of professional Development module JKH Summer School 2012 Front Office. which was held at Emirates Academy of Hospitality (In academic association with Ecole Hoteliers de Lausanne ) in Dubai from 21st August 2012 in UAE.
Languages
English
Advanced (C1)
C1
Timeline
RESIDENT MANAGER
Moi Induruwa by DBI
07.2026 - 10.2026
CASHIER AND CUSTOMER AGENT IN US
Sherman Way Chevron Food Mart/Gas Station
10.2025 - 06.2026
RESTAURANT MANAGER
Seaburry Restaurant
04.2025 - 10.2025
SALES ASSOCIATE
7-Eleven Store
02.2025 - 04.2025
SALES ASSOCIATE
Sherman Way Chevron Food Mart/Gas Station
10.2019 - 02.2025
GUEST SERVICES MANAGER
Cinnamon Grand Hotel-Colombo 03
02.2008 - 10.2019
FRONT OFFICE EXECUTIVE
Galle Face Hotel-The Regency Colombo 03
03.2004 - 02.2008
TRAINEE-STEWART (IN SERVICE TRAINING)
Hilton Colombo
02.2002 - 08.2002
TRAINEE COOK
Taj Samudra
07.2000 - 01.2001
IN-SERVICE TRAINING(AS A ROOM BOY/HOUSEMAN)
Galadari Hotel-Colombo
06.1999 - 12.1999
Certificate -
Ceylon Hotel School and School of Tourism
High School Diploma -
Royal College
GED -
Presidents College