CHAMILA PRASANNA
22/1/1, 2nd Lane Subaddrama Road,11
Summary
I have over 15 years of experience in the IT hardware and network field. My professional career started as a computer technician. In my career, I had lots of hard work and added so much technical and administration knowledge. Experienced in different hardware products and technologies through my experience of employment. I believe that my institution and vendor certification background along with my professional experience provide a solid foundation for your position. Thank you for your time and consideration. I am interested in your job opportunity and look forward to a positive response from you shortly.
Overview
20
20
years of professional experience
Work History
IT Consultant / Owner
Sisila IT SolutionS
Nugegoda, Colombo
12.2021 - Current
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Documented processes related to IT services provided by the company.
- Provided technical support for hardware, software, and network issues.
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Providing Annual Maintenance Contract (AMC) For hardware and networking resources.
Technical Manager
Sumathi Group Of Companies
Colombo
08.2015 - 11.2021
- As the Technical Manager in this company, my responsibilities include: overseeing daily job tasks and duties assigned to my IT support team,
- Ensuring minimal downtime and smooth operation of all devices in our centers.
- Resolving delayed or pending issues within the support team, managing and maintaining an accurate IT inventory for branches and the head office.
- Authorizing and overseeing the leave and attendance of IT support staff.
- Completing new system deployments, installations, and upgrades as assigned by the IT manager, and conducting a computer hardware introduction course for new staff who have recently joined or been promoted as branch managers.
IT System Administrator
Alpha Fire Service W.L.L
Bahrain
04.2011 - 03.2015
- Successfully migrated from the old inventory and accounting system to the Microsoft Navision 2009 ERP system.
- (MS Dynamics 2009 R2 SP1) Initial discussion with top management, organizing key user group meetings, gathering all processes, and initiating customization with technical staff.
- Updating schedules and completing all pending tasks.
- Bring the test run and make it live after 6 months.
- Maintained the 'issues list' until resolving user-level and functional issues
- Oversee the Microsoft Navision ERP system for a 3-year duration.
- Managed and monitored office CCTV system and provided network support for the Security Division
- Engaging with business units and corporate functions
- Manage and monitor SQL database and file backup systems.
- Critical system adjustments, posting month-end account closing entries, managing and maintaining the company's local network resources.
- Support for hardware and software-related issues from users
- Applications software updates, security updates for all the servers and PC's Extract the data and produce the reports for the management and auditors
- Executing routine services and updating the hardware device and software application.
Computer Technician / Technical Officer
HQ Computers / Neat Computers / Esys Lanka
Negombo
09.2004 - 08.2010
- "My professional career started in 2004 after I completed my A/L exams."
- I have gained a lot of knowledge and experience in hardware and networking during this period.
- Installed, configured, and maintained computer hardware, software systems, networks, and peripherals.
- Upgraded computers with new hardware components like processors, and RAMs.
- Troubleshoot devices to identify and solve issues with hardware or software performance.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, and memory modules.
Education
Linux system administration -
Winsys Networks
03.2018
MCP / MCSA -
IDM Computer Studies
08.2008
Diploma - Computer Hardware And Networking
Open University of Sri Lanka
12.2005
Skills
- Computer hardware
- Computer Networking
- Microsoft Navision ERP
- Windows server Administration
- Windows data security
- IT Systems Support
- IT Department Leadership
- Continuous Deployment
- Company Process Analysis
- Technical System Improvements
- Employee Recruitment
- Training and Mentoring
- User Training
- Helpdesk Administration
Personal Information
- Place of Birth: Kuliyapitiya
- Date of Birth: 07/17/85
- Nationality: Sinhalese
- Driving License: Light Vehicle
References
- Mr.H.M Gamini Leelarathne, Shaheen group, Bahrain, +973 39157530 / 071 0720615
- Mr. Indunil Welivitigoda, Former DGM ICT, Sumathi Group, 077-3874183
Hobbies and Interests
- Music
- Travelling
- Watching Movies
Languages
Sinhala
First Language
English
Proficient (C2)
C2
Timeline
IT Consultant / Owner
Sisila IT SolutionS
12.2021 - Current
Technical Manager
Sumathi Group Of Companies
08.2015 - 11.2021
IT System Administrator
Alpha Fire Service W.L.L
04.2011 - 03.2015
Computer Technician / Technical Officer
HQ Computers / Neat Computers / Esys Lanka
09.2004 - 08.2010
Linux system administration -
Winsys Networks
MCP / MCSA -
IDM Computer Studies
Diploma - Computer Hardware And Networking
Open University of Sri Lanka
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