Edirisooriya Maddumage Chamila Jayath
Mirigama
Summary
Experienced Associate Manager in TechOps with a Master of Science in IT & Strategic Innovation. Expertise in application systems, automation, and security. Track record of maintaining application systems, managing overseas clients, optimizing processes, and implementing security measures to improve operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Associate Manager - TechOps
CodeGen International (Pvt) Ltd
01.2022 - Current
- Manage end-to-end TechOps operations, ensuring 99.99% system uptime through effective monitoring, automation, and incident management strategies
- Lead cross-functional teams in incident response, troubleshooting, and root cause analysis for P1 and P2 incidents, reducing MTTR (Mean Time to Resolution)
- Manage and optimize cloud infrastructure (OCI) and on-premises environments to enhance scalability, performance, and cost-efficiency
- Automate operational processes, including roster management, to improve efficiency
- Define and implement PA evaluation criteria to assess team performance and development
- Develop and enforce IT governance frameworks, ensuring compliance with ISO 27001:2013, ISO 27001:2022, and SOC 2 for security, risk management, and audit readiness
- Continuity Plans (BCP), reducing downtime risks for mission-critical systems
- Establish security best practices by implementing SSL/TLS encryption, vulnerability management, and access control policies for secure application environments
- Lead hardware provisioning standardization, ensuring consistent resource allocation, capacity planning, and cost optimization across critical systems
- Managed budget planning and resource allocation, aligning TechOps investments with business continuity and digital transformation objectives
- Manage relationships with technology vendors, third-party service providers, and cloud partners to ensure high availability and performance
- Drive team development by conducting training sessions on Linux, cloud infrastructure, security best practices, and DevOps tools, improving team efficiency and skill set alignment
- Collaborate with engineering, security, and compliance teams to align IT operations with organizational goals, enhancing efficiency, resilience, and regulatory adherence
- Facilitated to the creation of functional stat reports, user guides, and manuals for operational guidance
- Designed and maintained Disaster Recovery (DR) systems for critical operations
Senior Lead Engineer Systems
CodeGen International (Pvt) Ltd
04.2017 - 12.2021
- Ensured on-call availability for critical P1 and P2 issues, promptly addressing incidents to minimize system downtime
- Deployed and managed production architecture for Linux-hosted systems, encompassing both microservices and monolithic structures
- Coached and mentored team members, actively engaging in critical incidents and adhering to defined SLAs
Lead System Support Engineer
CodeGen International (Pvt) Ltd
08.2008 - 03.2017
- Ensured 24/7 availability for P1/P2 incidents, maintaining system stability
- Managed Linux-hosted production architectures, including Microservices and monolithic setups
- Installed and optimized middleware, CMS, caching, and databases across cloud and on-prem environments
- Automated deployments with Continuous Delivery (CD) pipelines and process automation (e.g., roster scheduling)
- Led troubleshooting and root cause analysis, minimizing recurring incidents
- Implemented Grafana & Zabbix monitoring, reducing downtime and improving performance
- Enforced ISO 27001, SOC 2 standards and security best practices (SSL/TLS, access control, vulnerability management)
- Designed and maintained Disaster Recovery (DR) systems and Business Continuity Plans (BCP)
- Mentored TechOps engineers, improving team efficiency
- Improved PA evaluations, skill assessments, and hiring, reducing mis-hires by 10%
- Optimized on-call escalation, achieving 99.9% uptime and 30% fewer after-hours incidents
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
Senior System Support Engineer
CodeGen International (Pvt) Ltd
07.2008 - 08.2008
- Provided 24/7 Product & Operations Support, ensuring continuous system functionality and availability
- Managed production & Non-Production architecture on Linux hosted systems, spanning both Microservices and monolithic configurations
- Installed, fine-tuned, and managed various components, including Middleware containers, CMS, Caching technology, and diverse Database systems across different cloud platforms and on-premises environments
- Applied knowledge of Agile methodologies, Jira, and Kinbans to streamline processes and enhance team efficiency
System Support Engineer
CodeGen International (Pvt) Ltd
06.2006 - 06.2008
- Managed all post-production activities for projects, overseeing release management and coordinating with Development and QA teams
- Prepared comprehensive documentation, including server statistics, release migration reports, and monthly service-level reports
- Led communication and issue investigations, interacting directly with clients through email, chat, and conference calls
- Established direct relationships with international hosting companies such as Rackspace, UK, and Global Distribution Systems including Amadeus, Galelio, WORLDSPAN, Hotelbeds, Bonotel, AlliedTPro, and ATI
- Investigated post and pre-production issues highlighted by clients via email and support portals, collaborating with relevant teams to provide job sheets for change requests and new developments
- Identified and provided assistance to diagnose bottlenecks in operating systems (Linux ES 4), application servers (WASP and GlassFish), and database servers (Oracle 10g and Postgres SQL)
Education
Master of Science - IT & Strategic Innovation
Kingston University
London06.2023
Skills
- Operating Systems: Red Hat Linux, Oracle Linux, CentOS
- Scripting and Automation: Bash Scripting
- Cloud Services: OCI
- Monitoring and Incident Management: Grafana, Zabbix
- Security Basics: Advanced Security Practices (ISO 27001:2013, ISO 27001:2022, SOC Type 2), Vulnerability Management
- DevOps Tools: Docker, Git, Artifactory, Kubernetes, Jenkins
- Project Management: Agile Methodologies, Resource Planning, Risk Management
- Database Management: Oracle, MySQL, PostgreSQL, MariaDB
- Business Continuity and Disaster Recovery: DR Planning, High Availability, Business Impact Analysis
- Compliance and Governance: Regulatory Compliance (GDPR), Audit Management
- Leadership & Mentorship
- Decision Making
- Task Prioritization
- Flexibility
- Collaboration & Teamwork
- Technology Integration
- Resource Planning
- Process Improvement
- Strategic Planning
- Compliance & Governance
Languages
English
Sinhala
Personal Information
- Date of Birth: 08/19/81
- Gender: Male
Additional Information - Extra Activities
- Member of School Athletic Team, 01/01/93, 08/31/00
- Office Member of UNISCO Society in the School, 01/01/93, 08/31/00
Timeline
Associate Manager - TechOps
CodeGen International (Pvt) Ltd
01.2022 - Current
Senior Lead Engineer Systems
CodeGen International (Pvt) Ltd
04.2017 - 12.2021
Lead System Support Engineer
CodeGen International (Pvt) Ltd
08.2008 - 03.2017
Senior System Support Engineer
CodeGen International (Pvt) Ltd
07.2008 - 08.2008
System Support Engineer
CodeGen International (Pvt) Ltd
06.2006 - 06.2008
Master of Science - IT & Strategic Innovation
Kingston University
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