Chamalee Wickramarachchchi
Colombo
Summary
"Accomplished professional with expertise in team leadership, strategic planning, and operational management. Known for driving project success through effective communication, organizational skills, and fostering collaborative environments. Consistently delivers results that align with organizational objectives, optimizing operations and achieving key goals."
Overview
22
22
years of professional experience
Work History
Manager
Visit My City Travels (pvt) Ltd
09.2017 - Current
- Negotiate competitive rates for tour packages, corporate travel, and events.
- Manage inquiries, promotional communications, and client relations.
- Attend global meetings to expand business opportunities.
- Excellent negotiation, communication, and leadership skills.
Account Manager
Sunshine Travels & Tours Limited
10.2014 - 09.2017
- Manage customer and promotional correspondence, ensuring prompt, accurate, and professional communication
- Strong quotation handling and negotiation skills.
- Work closely with internal teams to ensure seamless service delivery and client satisfaction.
- Build and maintain strong relationships with overseas agents, managing all aspects of contracting and account handling.
Travel Executive
Travel Arcades (pvt) Ltd
10.2013 - 10.2014
- Responding to inquiries, providing detailed travel information, and offering tailored itineraries.
- Designing customized travel plans, coordinating services like transportation, accommodation, and activities.
- Negotiating with local service providers (hotels, guides, transport) for quality and cost-effective options.
Travel Executive
Redmo Global Travels & Tours (pvt) Ltd
07.2011 - 10.2013
- Develop tailored quotations for tour packages, conferences, and workshops.
- Respond to customer inquiries and provide detailed travel information.
- Negotiate advertising deals to optimize budget and reach target audiences.
Management Assistant
Tristar Apparel Export (PTE) Ltd
11.2010 - 07.2011
- Organize the CEO’s schedule, manage appointments, and coordinate meetings, ensuring efficient time management.
- Act as a liaison between the CEO and internal/external stakeholders, handling phone calls, emails, and correspondence.
- Handle sensitive information with discretion, ensuring confidentiality in all dealings.
Asst. Manager Students Development
Business Management School
02.2009 - 02.2010
- Promote and coordinate activities for the BA (Hospitality) Leadership & Management final year program.
- Handle advertisements in magazines, newspapers, and other media to boost program visibility.
- Attract prospective students and enhance the program’s presence.
Promotions & Business Development Executive
ABC Credit Card Company
03.2008 - 02.2009
- Collaborating with media stations to enhance brand visibility.
- Manage advertisements in magazines, newspapers, and other media channels to promote the brand.
- Organizing events sponsored by ABC Credit Card Company, ensuring all logistics and details are managed efficiently.
- Preparing detailed management reports on promotional activities and expenses, offering insights for decision-making.
- Accurately preparing minutes for meetings with the Head of the Department and departmental discussions.
Promotions Executive
Amaya Resorts & Spas
01.2007 - 03.2008
- Work with media stations to enhance brand visibility.
- Oversee advertisement placement in magazines, newspapers, and other media.
- Organize events sponsored by Amaya Resorts and prepare detailed costing reports.
- Lead joint promotional initiatives with other companies to expand brand reach.
- Negotiate quotations for gift vouchers, sponsorships, staff outings, conferences, and workshops.
- Prepare comprehensive monthly reports on promotional activities and expenses.
- Negotiate advertising deals to maximize brand exposure.
Reservations Executive
Amaya Resorts & Spas
10.2006 - 01.2007
- Handling incoming reservation requests via phone, email, or online systems and ensuring accurate and timely bookings.
- Liaising with other departments (e.g., Front Desk, Housekeeping) to ensure smooth check-ins and room availability.
- Generating daily, weekly, or monthly reports on occupancy rates, booking trends, and cancellations.
- Addressing and resolving any booking discrepancies, cancellations, or customer complaints.
- Providing exceptional service to guests by answering questions regarding room availability, rates, amenities, and promotions.
Coordinator for General Manager Marketing and Merchandising
Orient Garments (Pvt) Ltd
03.2005 - 08.2006
- Organize and schedule merchandising and marketing meetings.
- Follow up on action items from meetings.
- Organize and maintain records of initiatives.
- Maintain office supplies and manage filing.
Customer Services Assistance
John Keells Office Automation
07.2003 - 03.2005
- Answering queries related to products or services, troubleshooting issues, and providing solutions.
- Resolve technical issues, product defects, or service-related concerns.
- Schedule service appointments for repairs, maintenance, or technical assistance.
- Maintain accurate records of all customer interactions, complaints, and service requests.
Education
Certificate in Computer Studies -
Vocational Training Center
Confidential Secretariat Course -
The Polytechnic Ltd.
Colombo, 06DIBM level II -
London Business School
Colombo, 04Certificate Course for Human Resources Management -
Institute for Personnel Management
Colombo, 502.2025
G.C.E (O/L) & G.C.E A/L -
Presbyteriyan Girls’ School
Colombo12-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem-solving
Personal Information
- Date of Birth: 09/15/81
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Single
Other Qualifications
- 1
Timeline
Manager
Visit My City Travels (pvt) Ltd
09.2017 - Current
Account Manager
Sunshine Travels & Tours Limited
10.2014 - 09.2017
Travel Executive
Travel Arcades (pvt) Ltd
10.2013 - 10.2014
Travel Executive
Redmo Global Travels & Tours (pvt) Ltd
07.2011 - 10.2013
Management Assistant
Tristar Apparel Export (PTE) Ltd
11.2010 - 07.2011
Asst. Manager Students Development
Business Management School
02.2009 - 02.2010
Promotions & Business Development Executive
ABC Credit Card Company
03.2008 - 02.2009
Promotions Executive
Amaya Resorts & Spas
01.2007 - 03.2008
Reservations Executive
Amaya Resorts & Spas
10.2006 - 01.2007
Coordinator for General Manager Marketing and Merchandising
Orient Garments (Pvt) Ltd
03.2005 - 08.2006
Customer Services Assistance
John Keells Office Automation
07.2003 - 03.2005
Confidential Secretariat Course -
The Polytechnic Ltd.
DIBM level II -
London Business School
Certificate Course for Human Resources Management -
Institute for Personnel Management
Certificate in Computer Studies -
Vocational Training Center
G.C.E (O/L) & G.C.E A/L -
Presbyteriyan Girls’ School
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