BUDDHINI BODHIKOTUWA
Cabin Crew
Kandy
Summary
Multilingual Customer Service Specialist fluent in written and spoken English, with over 2 years of experience delivering exceptional service in fast-paced environments. Recognized for adaptability, excellent interpersonal skills, and a proven ability to manage tasks efficiently under pressure. As a natural team player with a vibrant personality, I am dedicated to enhancing passenger experiences and contributing to Emirates Airlines' commitment to excellence.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Jetwin Hotels
08.2024 - Current
- Provide exceptional customer service, ensuring guest satisfaction from check-into check-out
- Handle guest inquiries, complaints, and special requests efficiently, maintaining a positive experience.
- Coordinate with housekeeping and other departments to meet guest needs promptly.
- Manage reservations, payments, and room assignments with attention to detail.
- Maintain a professional and friendly demeanor in a fast-paced, multicultural environment.
Travel Executive - French Market
Connaissance de Ceylan
02.2022 - 11.2022
- Coordinated bookings for flights, hotels, rental cars, and tours, ensuring a seamless travel experience
- Communicated with the clients while they are in the country & assured their safety & comfort
- Resolved client concerns and issues promptly, maintaining a high level of customer satisfaction.
Receptionist
Sifani Jwellers
01.2021 - 01.2022
- Exceptional Customer Service: Delivered outstanding service by addressing inquiries, resolving issues, and ensuring client satisfaction with a courteous and professional approach.
- Effective Communication: Facilitated clear and efficient communication with clients and team members through various channels, including in-person, phone, and email.
- Strong Multitasking and Organizational Skills: Managed multiple administrative tasks simultaneously, including scheduling, data entry, and record-keeping, while maintaining a high level of organization.
- Crisis Management and Problem-Solving: Demonstrated ability to handle high-pressure situations and resolve conflicts swiftly and effectively, ensuring a positive client experience.
Education
Diploma in Counselling -
University of Sri Jayewardenapura
Certificate in Human Resources Management -
Insititute of Personnel Management
06.2017
Bachelor of Arts -
University of Peradeniya
Skills
- Customer service excellence
- Communication skills
- Interpersonal skills
- highly Adaptable
- Multicultural awareness
- Team work
- Attention to detail
- problem solving skill
- stress resistance
Languages
Sinhala
Proficient
C2
English
Proficient
C2
French
Upper intermediate
B2
German
Beginner
A1
Volunteer Experience
- AICSEC Magellan Project, Budapest, Hungary, 05/2019 - 06/2019
- Learned to establish rapport quickly with individuals in an unfamiliar & multicultural environment.
- Strived to make children feel welcomed, safe & motivated.
Timeline
Guest Service Agent
Jetwin Hotels
08.2024 - Current
Travel Executive - French Market
Connaissance de Ceylan
02.2022 - 11.2022
Receptionist
Sifani Jwellers
01.2021 - 01.2022
Diploma in Counselling -
University of Sri Jayewardenapura
Certificate in Human Resources Management -
Insititute of Personnel Management
Bachelor of Arts -
University of Peradeniya
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