Overview
Work History
Timeline
Generic

Buddhini Bamunawala

No.53, Renil Estate, Hindagolla, Kurunegala,11

Overview

8
8
years of professional experience

Work History

Manager Operations

Nutri Veto (PVT) Ltd | SIGMA Pharmaceuticals (PVT) Ltd. (Royal Canin)
12.2020 - 07.2021
  • Organize the Sales Meetings and the Staff Meetings
  • Providing On-Call support for the customers and the Marketing Team
  • Create and analyze the customer’s databases.
  • Created and Analyzed data from daily reports
  • Organize the workshops for the staff
  • Maintained accurate inventory records to track stock levels and minimize costs.

General Coordinator

Royal International School - (Pre-Primary)
07.2020 - 11.2020
  • Organized and coordinated meetings, events, and conferences.
  • Arrange meetings and coordinate with interviewers
  • Provided administrative support to the team members.
  • Maintained effective communication between departments.
  • Managed schedules for multiple personnel including meeting appointments, and interviews.

Executive - Customer Life Cycle Management

Dialog Axiata Plc
02.2013 - 10.2019
  • · Comprehensive understanding of the customer’s business processes and business purposes.
  • Providing on-call support for customer issue resolutions efficiently whilst ensuring that the issues are updated on JIRA or revealed, and relevant fixes given are documented.
  • Coordinating with customers to complete their modifications and resolve their problems and providing organized workaround solutions until permanent solutions are provided.
  • Advanced File Management with MS Windows and organizing customer details in a database.
  • Coordinating with customers to fulfill their requirements through emails
  • Visiting customer locations; basically, to the top customers to strengthen the relationship between company and customer and to ensure friendly, flexible services.
  • Focused the churn customers, to accumulate the company revenue and to collect the outstanding.

Implementation Projects

Digitalization project of Dialog Cooperate customer base – Dialog Axiata PLC

· As a Customer Life Cycle Management Executive implementing the Bizcare system to the tagged customers: from 2018 onward

Key Responsibilities of this project

  • Comprehensive understanding of the customer’s business processes
  • Implementing the advantage of the Bizcare
  • Map the customer base into the system, and help to map the cx side account too.
  • Collecting the authorized letters and uploading them to the Biz care system.
  • Providing on-call support for urgent issues and Managing the issues and getting them sort out via the use of JIRA supports.
  • Educated the new access requirements and ensured that the user profiles have the relevant access to carry out their day-to-day activities

Timeline

Manager Operations

Nutri Veto (PVT) Ltd | SIGMA Pharmaceuticals (PVT) Ltd. (Royal Canin)
12.2020 - 07.2021

General Coordinator

Royal International School - (Pre-Primary)
07.2020 - 11.2020

Executive - Customer Life Cycle Management

Dialog Axiata Plc
02.2013 - 10.2019
Buddhini Bamunawala