Summary
Overview
Work History
Education
Skills
Timeline
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BRITNEY FERNANDO

BRITNEY FERNANDO

Wattala

Summary

Diligent Desired Position with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.

Overview

5
5
years of professional experience

Work History

SALES ASSISTANT

QATAR DUTY FREE
04.2022 - Current
  • Delivered premium customer service to clients, ensuring personalized support and satisfaction.
  • Handled financial transactions with accuracy and efficiency, maintaining compliance with company policies.
  • Built and maintained strong client relationships, contributing to repeat business and customer loyalty.
  • Demonstrated product knowledge and upselling techniques, aligning customer needs with tailored solutions.
  • Worked in a multicultural, fast-paced environment requiring professionalism, discretion, and attention to detail.
  • TAG Heuer

Claims Administrator

FreightSafe Australia
10.2021 - 03.2022
  • Managed and processed customer claims with accuracy, ensuring timely resolution and compliance with company policies.
  • Investigated and reviewed documentation to validate claims, demonstrating strong attention to detail.
  • Communicated with clients to provide updates, resolve issues, and maintain positive relationships.
  • Coordinated with internal teams and external stakeholders to facilitate efficient claims handling.
  • Maintained detailed records and reports, ensuring accuracy and transparency in all processes.

Collections Executive

Legacy Health
08.2020 - 09.2021
  • Contacted clients regarding outstanding accounts, negotiating payment arrangements with professionalism and tact.
  • Maintained accurate records of collections activities, ensuring compliance with company and regulatory guidelines.
  • Delivered excellent customer service while addressing sensitive financial matters.
  • Collaborated with internal teams to escalate and resolve complex cases, contributing to improved recovery rates.
  • Demonstrated resilience and problem-solving skills in high-pressure situations while upholding client trust.

Education

Associate of Arts - Business Management

Association of Business Executives UK
Colombo
2024

Diploma - Business Administration

ICBT Srilanka
Colombo
2019

High School Diploma - Ordinary Level

Alexander College
Colombo
2016

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise

Timeline

SALES ASSISTANT

QATAR DUTY FREE
04.2022 - Current

Claims Administrator

FreightSafe Australia
10.2021 - 03.2022

Collections Executive

Legacy Health
08.2020 - 09.2021

Associate of Arts - Business Management

Association of Business Executives UK

Diploma - Business Administration

ICBT Srilanka

High School Diploma - Ordinary Level

Alexander College

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